Adeel

5 posts
AfterShip

Customer Retention 101: 7 Powerful Ways to Generate Repeat Business

Customer retention is essential to your brand’s success. As an ecommerce business owner, you’re probably focused on getting more customers — but what about the customers you already have? Are you working to retain them with great experiences? If you’re yet to market to current customers, now’s a good time to learn about customer retention tactics that encourage customers to buy from you, again and again. In this guide, we’ll share 7 highly effective strategies to improve customer retention q

  • Adeel
AfterShip

What is a Delivery Exception? (+How to Deal with Them Effectively)

Cha-Ching. You made a sale! Now it’s time to ship the order to the customer. You take the necessary steps: printing the shipping label, sending the package to your carrier, and waiting for the tracking status to say ‘delivered.’ But instead of marking the order as delivered, the courier updates its status to ‘delivery exception.’ Suddenly the customer is unhappy, and you’re confused about what to do next. Even though there’s no way to avoid delivery exceptions completely, there are steps y

  • Adeel
AfterShip

Customer Experience Management: What is it and How to Leverage it for Your Business?

Your success as an ecommerce business doesn’t just depend on offering the best products at the best prices — it also depends on effectively managing your customer experience. In fact, customer experience management might have a bigger impact on your growth than any pricing or product strategy. But don’t just take our word for it: According to a Walker report [https://walkerinfo.com/cxleader/customers-2020-a-progress-report/], the customer experience was expected to overtake price and product

  • Adeel
AfterShip

What’s The Cheapest Way to Ship Packages? Find Out Now [2021]

As a small business owner, one of your top priorities is finding the cheapest way to ship your packages. However, there’s more to choosing a shipping and fulfillment method than simply going with the most affordable, bare-bones option. You have to consider the customer experience and other factors like shipping time, tracking, and location, just to name a few. You also need to factor the size and weight of your product into the decision. For example, the cheapest way to ship beauty products

  • Adeel
Narvar

Narvar Tracking Vs. AfterShip: Which Is Best for Your Business?

Typically, store owners rely on their shipping partners to provide tracking updates to their customers. However, carrier sites often lack the transparency and personalization that modern customers crave. In many instances, customers are forced to go back and forth between the online store and the carrier’s website to find everything they’re looking for – which reflects poorly on the business. The good news? Robust shipment tracking solutions now exist to help you provide in-depth tracking detai

  • Adeel