Adeel

For many decades, the major focus of eCommerce businesses has been on the pre-purchase stage of the customer journey. And let’s be honest: that’s where most retailers try to get creative and innovate. But with repeat customers accounting for 65% of a company’s revenue, it’s critical to be as (if not more) innovative with your post-purchase strategy. Many retailers stick to generic deals and follow-ups during the post-purchase stage. But these don’t really move the needle for anyone. If you wan

Shipment tracking has come a long way since the days of people using landlines to get package information. Today, it is powered by intelligent platforms that offer real-time visibility into the status of a package. Such platforms are ideal for eCommerce businesses—especially those who want to improve their post-purchase customer experience. Route and AfterShip are two shipment tracking solutions that consolidate all your orders in one place. Both allow you to avoid WISMO questions with real-tim

As an eCommerce business, you probably depend on carriers to provide tracking updates to your customers. However, carriers often miss the point when it comes to personalizing and enriching the post-purchase customer experience. For example, you won’t see the likes of UPS or China Post engaging shoppers with post-purchase product recommendations. Nor do these carriers offer a branded tracking experience that modern customers have grown to enjoy. Linc Global and AfterShip are two platforms that

In today’s ecommerce environment, customers expect a seamless order tracking experience. Whether it’s same-day or two-day shipping, one carrier or multiple carriers involved, they want real-time visibility into their packages — across multiple touchpoints — without having to jump through a dozen multiple hoops. Convey and AfterShip are two shipment tracking solutions that make it easy to provide a consistent, branded shipment tracking experience. Both connect you with hundreds of carriers worl

Customer retention is essential to your brand’s success. As an ecommerce business owner, you’re probably focused on getting more customers — but what about the customers you already have? Are you working to retain them with great experiences? If you’re yet to market to current customers, now’s a good time to learn about customer retention tactics that encourage customers to buy from you, again and again. In this guide, we’ll share 7 highly effective strategies to improve customer retention q

Your success as an ecommerce business doesn’t just depend on offering the best products at the best prices — it also depends on effectively managing your customer experience. In fact, customer experience management might have a bigger impact on your growth than any pricing or product strategy. But don’t just take our word for it: According to a Walker report [https://walkerinfo.com/cxleader/customers-2020-a-progress-report/], the customer experience was expected to overtake price and product

As a small business owner, one of your top priorities is finding the cheapest way to ship your packages. However, there’s more to choosing a shipping and fulfillment method than simply going with the most affordable, bare-bones option. You have to consider the customer experience and other factors like shipping time, tracking, and location, just to name a few. You also need to factor the size and weight of your product into the decision. For example, the cheapest way to ship beauty products