Adeel

13 posts
AfterShip

8 Amazing Post-Purchase Ideas to Boost Engagement and CX

For many decades, the major focus of eCommerce businesses has been on the pre-purchase stage of the customer journey. And let’s be honest: that’s where most retailers try to get creative and innovate. But with repeat customers accounting for 65% [https://www.annexcloud.com/blog/customer-retention-technology-analysis/#:~:text=Approximately%2065%20percent%20of%20a,neglecting%20your%20most%20valuable%20clients.] of a company’s revenue, it’s critical to be as (if not more) innovative with your po

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AfterShip Returns Center

Return Magic Will Shut Down July 6: The Potential Impact + Alternative

As an online merchant, you know the importance of creating a great returns experience. But if you’re using Return Magic to streamline your eCommerce return processes, it’s time to look for an alternative. Here’s why: Return Magic is closing down on July 6th, 2022. Per its website, the Admin and service will no longer be accessible or function for users when Return Magic is sunset. The company also said it understands that this change may impact your return workflows and your business, which is

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AfterShip Returns Center

Happy Returns vs. AfterShip Returns: Which is Best for Your Business?

Are product return worries keeping you awake at night? Do you wish there was a better way to manage returns within Shopify? If the answer to both questions is yes, you need to familiarize yourself with solutions designed to simplify returns and even *shock alert* transform them into an advantage. AfterShip Returns and Happy Returns are two platforms that offer features to help merchants optimize and automate their return process. Both ensure a happy post-purchase experience by reducing return f

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Shippo vs. AfterShip Postmen: Which is Best for Your Business?

Do you rely on multiple carriers to get products to your customers? Are you looking for a way to integrate their shipping software into your eCommerce website or enterprise system? Good news: Shipping APIs have got you covered. Shipping APIs (application programming interfaces) are software connectors that allow two different systems to interact with each other without user intervention. eCommerce companies can use a shipping API to connect with couriers’ systems to get real-time rates, print s

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AfterShip Returns Center

ReBOUND vs AfterShip Returns Center: Which is Best for Your Business?

Got a return request from a customer? Don’t panic! Not only are returns a very normal part of the eCommerce world (30% of all online orders are returned [https://www.invespcro.com/blog/ecommerce-product-return-rate-statistics/]), but they actually provide you with a chance to sprinkle in some post-purchase delight. The numbers don’t lie; 73% of shoppers [https://www.readycloud.com/info/20-statistics-on-ecommerce-returns] say their experience with a brand’s returns process will affect their like

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AfterShip Returns Center

Loop Returns vs AfterShip Returns Center: Which is Best for Your Business?

In case you didn’t know, selling products as an eCommerce brand is only half the battle. Almost 30% of your sold products [https://www.invespcro.com/blog/ecommerce-product-return-rate-statistics/] will make their way back to your business—whether they’re damaged, faulty, or just the wrong size. Since you’ll be spending a third of your time processing returns, it pays to have a simple and streamlined platform to manage all the details. And what could be better than a cloud-based solution like L

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AfterShip Returns Center

Returnly vs. AfterShip Returns: Which is Best for Your Business?

Yay! Someone has bought a product from your eCommerce store. The bad news is, they’re now looking to return their purchase. Except actually, it’s not all bad because returns present an opportunity to improve customer satisfaction. Research reveals that 92% of shoppers [https://www.invespcro.com/blog/ecommerce-product-return-rate-statistics/] will purchase from a merchant again if their return process is easy — “easy” being the keyword. Yet few store owners give enough thought to how to improve

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AfterShip

Convey Vs. AfterShip: Which is best for your business

In today’s ecommerce environment, customers expect a seamless order tracking experience. Whether it’s same-day or two-day shipping, one carrier or multiple carriers involved, they want real-time visibility into their packages — across multiple touchpoints — without having to jump through a dozen multiple hoops. Convey and AfterShip are two shipment tracking solutions that make it easy to provide a consistent, branded shipment tracking experience. Both connect you with hundreds of carriers worl

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AfterShip

Customer retention 101: 7 powerful ways to generate repeat business

Customer retention is essential to your brand’s success. As an ecommerce business owner, you’re probably focused on getting more customers — but what about the customers you already have? Are you working to retain them with great experiences? If you’re yet to market to current customers, now’s a good time to learn about customer retention tactics that encourage customers to buy from you, again and again. In this guide, we’ll share 7 highly effective strategies to improve customer retention q

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AfterShip

What is a delivery exception? (+How to deal with them effectively)

Cha-Ching. You made a sale! Now it’s time to ship the order to the customer. You take the necessary steps: printing the shipping label, sending the package to your carrier, and waiting for the tracking status to say ‘delivered.’ But instead of marking the order as delivered, the courier updates its status to ‘delivery exception.’ Suddenly the customer is unhappy, and you’re confused about what to do next. Even though there’s no way to avoid delivery exceptions completely, there are steps yo

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AfterShip

Customer experience management: What is it and how to leverage it for your business?

Your success as an ecommerce business doesn’t just depend on offering the best products at the best prices — it also depends on effectively managing your customer experience. In fact, customer experience management might have a bigger impact on your growth than any pricing or product strategy. But don’t just take our word for it: According to a Walker report [https://walkerinfo.com/cxleader/customers-2020-a-progress-report/], the customer experience was expected to overtake price and product

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AfterShip

What’s the cheapest way to ship packages? Find out now [2022]

As a small business owner, one of your top priorities is finding the cheapest way to ship your packages. However, there’s more to choosing a shipping and fulfillment method than simply going with the most affordable, bare-bones option. You have to consider the customer experience and other factors like shipping time, tracking, and location, just to name a few. You also need to factor the size and weight of your product into the decision. For example, the cheapest way to ship beauty products

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Narvar

Narvar tracking Vs. AfterShip: Which is best for your business?

Typically, store owners rely on their shipping partners to provide tracking updates to their customers. However, carrier sites often lack the transparency and personalization that modern customers crave. In many instances, customers are forced to go back and forth between the online store and the carrier’s website to find everything they’re looking for – which reflects poorly on the business. The good news? Robust shipment tracking solutions now exist to help you provide in-depth tracking detai

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