AfterShip

The last mile, when not optimized, can lead to higher staff workloads, longer turnaround times, and higher operational costs. Would you like to maximize your resources, and improve your lead times and on-time rates? Then it’s important that you prioritize and optimize your last-mile delivery. What is last-mile delivery? Also known as the final mile, last-mile delivery refers to the last phase of your supply chain, or the final leg of a shipment’s path. It includes everything between the process

Have you got WISMOs aplenty? Are they setting you back with delays, customer contact overload, low efficiency, and lost revenue? Well, you’ve come to the right place. Let’s find out how to reduce those WISMO tickets. What is WISMO? WISMO is an acronym for “where is my order?”. It’s one of the most common customer queries in the eCommerce sphere, and it can come in the form of phone calls, emails, live chat messages, chatbot texts, social media posts, and SMS. WISMO tickets typically arise fro

The majority of D2C merchants and growing eCommerce companies eventually come to the point where expanding into Europe is the next logical step. The potential in Europe (750 million Internet users in 2022) even outshines that of North America (349 million Internet users in 2022) according to internetworldstats.com [https://www.internetworldstats.com/stats.htm]. Wouldn’t it be too good to be true if it was easy to just tap this potential? That’s right, there are indeed plenty of challenges ahe

AfterShip is celebrating its 10-year anniversary! That's right, for the last decade, we've been improving the eCommerce experience for both merchants and customers alike. As with any major milestone, it's natural to look back and reflect on all that's happened leading up to it. So, we hope you're ready to get sentimental with us as we dive into 10 fun facts about our company's history (one for each birthday 🥳.) 1. AfterShip used to be called AwesomeShip When we first started out, we were kno

It's no secret that customer experience is important. In fact, it's so important that companies are now starting to focus on it more than ever before. But what exactly is customer experience? And why should you care? Customer experience, or CX for short, refers to the overall feeling a customer has when interacting with a company. This can include everything from the way they're greeted when they walk in the door to the quality of the product they receive at the end. In short, CX is made up of

Do you know what your customer does after they purchase from you? If not, you're not alone. In fact, post-purchase evaluation is often overlooked by eCommerce retailers. But here's the thing: this is a crucial stage in the customer journey. It's when your customers decide whether or not they're going to continue doing business with you. That's why it's so important to make sure you're doing everything you can to support your customers during this stage. In this blog post, we'll discuss what po

Earlier this year, AfterShip introduced the custom Carbon Report [https://www.aftership.com/green]. As a partner that is committed to helping you achieve your sustainability goals, we knew it was important to give you the ability to see the impacts of your shipping choices. This report empowers you to identify key ways to reduce your carbon footprint. And now, we’re pleased to announce that our custom Carbon Report has earned a special certification. SGS, a global leader in the verification of