AfterShip

AfterShip

51 posts
AfterShip

How to Improve the Final Mile to Save Time and Revenue

The last mile, when not optimized, can lead to higher staff workloads, longer turnaround times, and higher operational costs. Would you like to maximize your resources, and improve your lead times and on-time rates? Then it’s important that you prioritize and optimize your last-mile delivery. What is last-mile delivery? Also known as the final mile, last-mile delivery refers to the last phase of your supply chain, or the final leg of a shipment’s path. It includes everything between the process

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AfterShip

How to Reduce WISMO Tickets

Have you got WISMOs aplenty? Are they setting you back with delays, customer contact overload, low efficiency, and lost revenue? Well, you’ve come to the right place. Let’s find out how to reduce those WISMO tickets. What is WISMO? WISMO is an acronym for “where is my order?”. It’s one of the most common customer queries in the eCommerce sphere, and it can come in the form of phone calls, emails, live chat messages, chatbot texts, social media posts, and SMS. WISMO tickets typically arise fro

AfterShip

How to Improve ROAS This BFCM season

As a retailer, you’re likely seeing lower return on ad spend (ROAS) than ever before. The reason? New privacy laws have made it harder to track user behavior and target ads. While the intention of these laws may have been good, they’ve had unintended consequences for retailers. And as a result, many are struggling to keep up with the competition. And while it seems like the obvious solution would be to focus on finding new customers, that’s not always the best strategy. Instead, focus on boost

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AfterShip

Why Estimated Delivery Dates Are Critical in BFCM Retention

When it comes to eCommerce, conversion is key. If you’re an online seller, you want to make sure that you’re doing everything in your power to eliminate friction and increase conversion rates for your customers. And one way to do that is to provide accurate estimated delivery dates (EDD) to your consumers—before they even make the purchase. But, without a crystal ball, how can you accurately predict when a shipment will arrive? It's easy with this magical tool called AfterShip Predict that yo

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AfterShip

Ensure 100% of Shipments Have Estimated Delivery Dates in This BFCM

With customer expectations rising at a brisk pace in the eCommerce space, many customers prefer getting an accurate estimated delivery date (EDD) from the online stores. If you are confused about how to reduce WISMO tickets in your business, EDD can significantly reduce WISMO queries and improve customer experience. Why is an estimated delivery date valuable to eCommerce businesses? Shoppers are eager to have an estimate of the delivery date once they place an order. And most importantly, EDD

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AfterShip

Improve GMV With AI-Driven Product Recommendations This BFCM

The eCommerce industry is evolving rapidly, and online retailers don’t want to be left behind when it comes to using the power of Artificial Intelligence (AI) to empower their sales and conversions. AI-driven product recommendations are reshaping the way consumers shop. Having said that, AfterShip adds AI-driven product recommendations functionalities into notifications emails and branded tracking pages to help merchants boost their gross merchandise value (GMV). Let's take a look at some of

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AfterShip

Reduce Post Purchase Dissonance With AfterShip BFCM Solutions

Have you ever bought something online and then questioned yourself as to whether you’ve made the right purchase? You’re not alone—many people buy products that initially attract their attention, but as time passes and they discover more choices, doubts can start creeping into their minds. What often follows is a feeling of uncertainty and regret, otherwise known as post purchase dissonance. Post purchase dissonance can happen with anything, from a basic t-shirt to a designer necklace, and it’

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AfterShip

Choose the Best Carriers and Lanes for This BFCM With Transit Time Report

Tracking and optimizing transit time is one of the most crucial elements in an eCommerce business. It can enhance the post-purchase experience and reduce shipping costs and time significantly. AfterShip’s comprehensive transit time reports [https://admin.aftership.com/dashboard/transit-time] let you dive into meaningful carrier transit metrics accessible from a single dashboard. These reports can play a significant role in helping you understand the reasons behind longer transits and work on th

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AfterShip Protection

We Care About Your BFCM Parcel Safety: Everything You Need to Know About Porch Piracy

Imagine perfecting your post-purchase experience with every detail thoughtfully considered, only to have your carefully curated package stolen right off your customer's doorstep. Not only does this impact your bottom line, but it upsets customers—they may even blame you for it. This frustrating experience is known as "porch piracy". It's something we've all been affected by, and it can be a real problem for merchants and eCommerce business owners. In this post, we’ll take a look at what porch

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AfterShip Protection

Shield Your Parcel With Aftership Protection in This BFCM

As the number of merchants jumping on the digital bandwagon to sell their products online increases daily, the need to guard against the risk is becoming more prevalent. How about providing a premium experience to your customers in the event of a shipping loss or damage? Here’s the good news! Now, you can let your customers insure their shipments with AfterShip Protection, powered by InsureShield™ shipping insurance coverage, a quick and reliable process with a four days or less claim approval

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AfterShip

Expanding into Europe - How to win the eCommerce Market With a European Fulfillment Network

The majority of D2C merchants and growing eCommerce companies eventually come to the point where expanding into Europe is the next logical step. The potential in Europe (750 million Internet users in 2022) even outshines that of North America (349 million Internet users in 2022) according to internetworldstats.com [https://www.internetworldstats.com/stats.htm]. Wouldn’t it be too good to be true if it was easy to just tap this potential? That’s right, there are indeed plenty of challenges ahe

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AfterShip

10 Things You Didn't Know About AfterShip

AfterShip is celebrating its 10-year anniversary! That's right, for the last decade, we've been improving the eCommerce experience for both merchants and customers alike. As with any major milestone, it's natural to look back and reflect on all that's happened leading up to it. So, we hope you're ready to get sentimental with us as we dive into 10 fun facts about our company's history (one for each birthday 🥳.) 1. AfterShip used to be called AwesomeShip When we first started out, we were kno

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AfterShip

Everything you need to know about Customer Experience (CX) for eCommerce

It's no secret that customer experience is important. In fact, it's so important that companies are now starting to focus on it more than ever before. But what exactly is customer experience? And why should you care? Customer experience, or CX for short, refers to the overall feeling a customer has when interacting with a company. This can include everything from the way they're greeted when they walk in the door to the quality of the product they receive at the end. In short, CX is made up of

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AfterShip

What is Post-Purchase Evaluation?

Do you know what your customer does after they purchase from you? If not, you're not alone. In fact, post-purchase evaluation is often overlooked by eCommerce retailers. But here's the thing: this is a crucial stage in the customer journey. It's when your customers decide whether or not they're going to continue doing business with you. That's why it's so important to make sure you're doing everything you can to support your customers during this stage. In this blog post, we'll discuss what po

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AfterShip

AfterShip Carbon Report is SGS-Certified

Earlier this year, AfterShip introduced the custom Carbon Report [https://www.aftership.com/green]. As a partner that is committed to helping you achieve your sustainability goals, we knew it was important to give you the ability to see the impacts of your shipping choices. This report empowers you to identify key ways to reduce your carbon footprint. And now, we’re pleased to announce that our custom Carbon Report has earned a special certification. SGS, a global leader in the verification of

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AfterShip couriers

AfterShip Adds 12 New Couriers From August 17 to September 9, 2022

Choosing the right couriers can make all the difference to your brand growth and loyalty, irrespective of whether you own a B2B or B2C business. Delivery is one of the most crucial aspects of the customer experience, in the current market conditions. And to keep your deliveries top-notch and to enhance your customers’ post-purchase experience, we have added new courier partners over the last few weeks. Here are the new additions to our extensive list of carriers who partnered with us between Au

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