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Alex Sheehan

2 posts
How to Improve Customer Experience: 13 Effective Strategies
AfterShip

How to Improve Customer Experience: 13 Effective Strategies

The customer experience (CX) is the summation of a buyer's every touchpoint and engagement with your brand. Each impression, no matter how fleeting or significant, adds to the experience. And it's up to brands to create an experience that is not only frictionless, but so positive that customers can't wait to tell their friends and family about it. Plus, Zendesk's 2021 Customer Experience Trends Report [https://www.zendesk.com/customer-experience-trends/] found that three-quarters of customers a

  • Alex Sheehan
Alex Sheehan29 Jul 2021 • 9 min read
The ultimate guide for optimizing eCommerce delivery in 2022
eCommerce Tips

The ultimate guide for optimizing eCommerce delivery in 2022

Launching an online business is so much more than building a pretty website. You need systems and processes in the background to get products into customers' hands. One key area is ecommerce shipping. Below, we take a look at what it is and what you need to know to kickstart your strategy. What is ecommerce shipping? Ecommerce shipping is the process of sending online product orders to the purchaser’s intended destination. This often involves an in-house and third-party collaboration. Ecommer

  • Alex Sheehan
Alex Sheehan1 Jul 2021 • 10 min read
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