Returns Center

Returns Center

42 posts
AfterShip Returns Center

Returnly vs. AfterShip Returns: Which is best for your business?

Yay! Someone has bought a product from your eCommerce store. The bad news is, they’re now looking to return their purchase. Except actually, it’s not all bad because returns present an opportunity to improve customer satisfaction. Research reveals that 92% of shoppers [https://www.invespcro.com/blog/ecommerce-product-return-rate-statistics/] will purchase from a merchant again if their return process is easy — “easy” being the keyword. Yet few store owners give enough thought to how to improve

AfterShip Returns Center

Optimize inventory management with AfterShip Returns Center's Restock feature

Are you struggling to maintain your inventory levels or suffering with business losses due to the inefficient returns process? It is crucial for eCommerce businesses to restock their returned items as soon as possible to avoid losses and maintain optimal inventory at all times. It’s time to recover losses from your returned items with quick restocking of products on Shopify and making them available for sale as soon as you receive the returned products. That’s exactly what AfterShip Returns Ce

AfterShip Returns Center

AfterShip’s Returns Center joins Shopify Plus certified app program

Trusted by 3,600+ Shopify merchants to streamline their returns process AfterShip, a major post-purchase and tracking platform for e-commerce merchants, today announced that its key product, AfterShip Returns Center [https://www.aftership.com/returns], has joined the Shopify Plus Certified App Program [https://www.shopify.com/plus/partners/technology]. Each app is subjected to a thorough examination by the Shopify App Review and Quality Assurance Team to verify that it satisfies stringent requi

AfterShip Returns Center

Reduce return rate and cost with advanced automation rules

An optimized, user-friendly return policy can help your eCommerce business stand out from the crowd. Whether you are looking at business expansion or maintaining a sustainable business in the long run, automated return rules can give you a competitive advantage, saving time, effort, and money significantly. AfterShip Returns Center allows you to set up automation rules or conditions for your customers to make their return requests without any hassles. How are they beneficial for your business

AfterShip Returns Center

Optimize your product portfolio and returns process leveraging a returns reason library

As the eCommerce space is becoming hyper-competitive now, successful eCommerce players are paying attention to the fine details to stand out from the crowd. And product returns is one such area that even a slight negligence in it can eat up your profit margins. AfterShip Returns Center added a new feature in its kitty to help merchants identify the root cause behind each return request and optimize their product portfolio and/or return processes significantly. In this article, we’ll discuss th

AfterShip Returns Center

Optimize your returns management with the revamped ‘Analytics Dashboard’

The majority of the merchants are well aware of the harsh reality of the eCommerce space that returns generate monetary losses, and if you fail to manage them effectively, you will end up losing a big chunk of your customer base. AfterShip Returns Center has launched the new ‘Analytics Dashboard’ to help you extract more actionable insights from your return orders and processes to reduce your return rate and boost customer lifetime value. What does the revamped Analytics Dashboard have in st

AfterShip Returns Center

Integrate Gorgias with AfterShip Returns Center to improve customer service

Are you an AfterShip Returns Center user? If yes, here’s a good news for you 😊 AfterShip Returns Center now supports integration with Gorgias. Gorgias is a popular customer service app for eCommerce businesses that aims to turn customer support into profit pools. Why integrate Gorgias with the AfterShip Returns Center? Gorgias’ seamless integration with AfterShip Returns Center sits at the core of quick response time and centralization of customer information. Here are a few perks of the in

AfterShip Returns Center

Manage your returns smoothly with an optimized RMA process

Having an optimized RMA benefits both the eCommerce businesses and their customers. It helps identify the areas of improvement, expedite the returns process and minimize inefficiencies which can cost a great deal of time and money. What is a Return Merchandise Authorization (RMA)? A return merchandise authorization (RMA) is a system that manages product returns. Using an RMA, a customer can ask for a refund/replacement in case they are not satisfied with the product. In a nutshell, an RMA syst

AfterShip Returns Center

AfterShip Returns Center now supports Swiss Post carrier

We are proud to announce that the AfterShip Returns Center now supports Swiss Post - Switzerland's national postal service. Swiss Post has been recognized as the world’s best by the International Postal Union for the fifth time in a row. It handled between 600,000 and 900,000 parcels each day in 2020. This addition takes our tally of supported couriers to 13. The newly added carrier will help facilitate an automated, streamlined, and delightful returns experience for our users and their custo

AfterShip Returns Center

Introducing API & Webhook for facile data sync between applications

APIs are becoming key to success for eCommerce businesses. They can help retailers get detailed insights into their customers and offer them products tailored to their needs at the right time. There are many platforms available in the market that have the potential to help you build more robust and scalable eCommerce solutions. These platforms can be easily integrated with your company’s business structure through an API, irrespective of how complex it may be. Introducing API & Webhook suppo

AfterShip Returns Center

Maximize customer retention by turning “refunds” into "exchange for anything"

If you are in the eCommerce industry, you would know that not only are the ‘refunds’ expensive, they make you lose lifelong potential customers. So, is there an escape? Yes, there is. You can not only retain your revenue but also delight your customers and compel them to keep coming back by encouraging them to exchange an unwanted product with any other product in your catalog with an experience that feels like shopping. Introducing ‘Exchange for anything’ Managing returns leads to signi

AfterShip Returns Center

Expedite the returns process with the new automation rules

No one likes ecommerce returns! Neither the customer, who is already unsatisfied with the product and looking for a quick refund or the merchant who has to deal with hours of manual tasks, endless queries from a frustrated customer, and loss in revenue. Looking for a viable solution? You need to automate your returns process. Introducing “Shipment Received” and “Auto-refund” automation rules? Manually handling the ecommerce returns is not only monotonous but also involves a risk of manual

AfterShip Returns Center

Delight your customers and the planet with “Green returns”

Traditional return policies lack the flexibility and freedom which is required to meet the rising expectations of modern-day shoppers. Among various other pain points in an ecommerce business, accepting returns from customers is one that could easily be found at the top of the list. Accepting returns is not easy for e-commerce businesses because it not only consumes a significant amount of time but also costs capital related to shipping costs, damages, etc. In an attempt to give your custom

Product Updates

Display branded returns page now in up to 10 different languages

AfterShip Returns Center is the ultimate highly-optimized automated eCommerce product return solution carefully designed for eCommerce platforms like Shopify, BigCommerce, WooCommerce, Squarespace, Magento 1, and Magento 2. It now supports the returns page [https://admin.returnscenter.com/returns-page] in two new languages - Norwegian and Dutch for users subscribed to the growth or above plan [https://admin.returnscenter.com/settings/languages]. Read on to find out more about the feature and it

AfterShip Returns Center

Black Friday is here! Time to update your return policy

With the retail landscape shifting to the new normal due to the ongoing coronavirus pandemic, it would be something to look forward to if the busiest and craziest shopping weekend of the year would be a make or break for the retailers feeling the pain of the pandemic lockdown. Between 2013-2019, US retailers bagged more than a whopping $5 billion in online sales during the Black Friday weekend. Undeniably, this year too with the covid-outbreak, customers would be more inclined towards sweeping

Product Updates

AfterShip Returns Center now supports easy drop-off at FedEx Office® or Walgreens

AfterShip Returns Center [https://www.returnscenter.com] is glad to announce the launch of drop-off return packages service in collaboration with FedEx US. This brings fast-growing online retailers one step closer to delivering seamless returns experience to customers. Customers can opt-in to drop off return parcels at one of the 10,000 FedEx Office or Walgreens [http://www.fedex.com/easyreturns] stores by simply showing a QR code, without printing a label in advance. Return Center + FedEx = Ea