Returns Center

Returns Center

26 posts
AfterShip Returns Center

How to Turn Black Friday and Cyber Monday Returns into Revenue

The annual peak shopping season is here again. Retailers are prepping for Black Friday and Cyber Monday (BFCM). While it’s exciting to see high sales numbers, it’s inevitable that the flurry will bring with it an uptick in returns. And this is going to be problematic for the underprepared merchant. But with a bit of reframing and deeper understanding, it’s possible to convert returns into new revenue opportunities. We've put together 3 pointers that you can integrate into your returns process,

AfterShip Returns Center

How to Counter Black Friday and Cyber Monday Bracketing

Imagine for a second that you are shopping online for a new trench coat. The website you decide to buy your new furry companion from is new, and you are not entirely sure of the size you want to go with. You are pretty sure of the color, but you’re mulling over another shade that caught your attention. You decide to buy four new trench coats in two sizes and two different colors with the intention of returning at least two of them. Pretty awesome for you, but the retailer—not so much. In realit

AfterShip Returns Center

Maximize BFCM Retention by Turning “Refunds” Into "Exchange for Anything"

If you are in the eCommerce industry, you would know that not only are the ‘refunds’ expensive, they make you lose lifelong potential customers. So, is there an escape? Yes, there is. You can not only retain your revenue but also delight your customers and compel them to keep coming back by encouraging them to exchange an unwanted product with any other product in your catalog with an experience that feels like shopping. Introducing ‘Exchange for anything’ Managing returns leads to signi

AfterShip Returns Center

Expedite the BFCM Returns Process With the Automation Rules

No one likes eCommerce returns! Neither the customer, who is already unsatisfied with the product and looking for a quick refund or the merchant who has to deal with hours of manual tasks, endless queries from a frustrated customer, and loss in revenue. Looking for a viable solution? You need to automate your returns process. Introducing “Shipment Received” and “Auto-refund” automation rules? Manually handling the eCommerce returns is not only monotonous but also involves a risk of manual

AfterShip Returns Center

How to Embed the Returns Page Into Your BFCM Style Store

Generally, retail brands spend most of their budget on attracting new customers and leave a much smaller percentage dedicated to the post-purchase experience. It’s more cost-effective to retain a customer than to convert a new one. But how can you retain customers? Well, a straightforward way is by making your customers’ return experience as stress-free as possible. AfterShip Returns Center [https://www.aftership.com/returns] now gives you an opportunity to embed your returns page into your S

AfterShip Returns Center

Incentivize Exchange Over Refunds With Pre-discount Credit on Your BFCM Orders

Many eCommerce companies are adopting customer-centric practices and return policies such as offering free shipping and returns, exchange benefits or discounts, etc., in order to increase purchase conversions. AfterShip Returns Center has launched the “Pre-discount credit” feature to help merchants incentivize exchange over refunds and reduce losses from product returns. Now, let’s first understand what exactly is a pre-discount credit. What is a pre-discount credit When a customer buys a pro

AfterShip Returns Center

Manage Returns Better With the New Returns Setting Page: Carriers and Warehouses

A hassle-free returns experience is a necessity and key to creating repeat customers in a competitive retail landscape. To help you streamline your returns process and ensure a smooth returns experience for your customers, AfterShip Returns Center has added a new returns setting page called “Carriers and warehouses.” It enables you to manage your carriers and warehouse locations easily. With this returns setting page, you can connect your Postmen account with AfterShip Returns Center to auto-ge

AfterShip Returns Center

Upgrade and get more out of your AfterShip Returns Center plan

We continue to innovate and improve, adding value to the user experience and empowering you toward a seamless returns process. What’s the hoo-ha? We recently did a deep dive into the state of eCommerce and the online shopping experience and the study produced some key findings: • eCommerce is surging—shoppers are buying more online than they do in-store • Customer concerns over quality and sizing remain consistent • 75% of people report that shipping is often unreliable, with issues arising f

AfterShip Returns Center

The Top Returnly Alternatives and Competitors

Dealing with returns is one of the most challenging tasks in eCommerce. It will affect your customer experience, operational efficiency, and, ultimately, revenue. Fortunately, return management has emerged to streamline the process of returns, improve the user experience, and ease the longstanding business problem of returns and refunds. As you browse different returns management software, you might read about Returnly. It’s definitely a great tool, but it’s not the only player in the field.

AfterShip Returns Center

Create and Manage Flexible Return Routing Rules for Different Zones

Allowing customers to return products through various routes helps drive customer satisfaction. However, the cost of eCommerce returns is a massive burden on online businesses. It is crucial to have smart routing rules in place to ensure items are returned quickly at a minimal cost. AfterShip Returns Center has launched new return routing rules to help you easily configure and manage return methods that meet your business needs. Why is it relevant for your online store * Set up smart routing

AfterShip Returns Center

Add Tags and Images to the Returned Items to Manage Returns Better

How effectively you manage eCommerce returns can differentiate your brand and create a competitive advantage. Evaluating and optimizing returns operations and processes is crucial to ensure a hassle-free post-purchase experience for your customers. AfterShip Returns Center now allows merchants to add tags to the returned items to classify them based on their quality. Additionally, you can also add up to 6 images per returned item as proof to facilitate and fasten further processing. Let’s take

AfterShip Returns Center

Smooth Customer Notification Management With the Enhanced Notification Center

Today's customers don’t just want to order from your store and wait for it to get delivered. They expect you to engage with them throughout their buyer journey via seamless shipping notifications at every step of the way. Notification emails focus on customer retention and increase the lifetime value of your customers. Having said that, AfterShip Returns Center has upgraded its existing notification center to help you seamlessly manage the customer notification emails. In addition to that, we

AfterShip Returns Center

Streamline Your Returns Process With "Allowlist" and "Blocklist" Features

eCommerce returns are inevitable, but manageable. Many businesses face the problem of 'serial returners' — customers who deliberately buy more items to keep and plan to return a few later, resulting in increased losses for the merchants. AfterShip Returns Center has released the Allowlist and Blocklist features to help merchants mitigate this issue and cut returns costs significantly. With Blocklist, you can create a list of items that are not eligible for returns or exchange based on specif

AfterShip Returns Center

Improve Work Efficiency With Order Creation Within AfterShip Returns Center for Same Item Replacements

We are pleased to announce that AfterShip Returns Center has added one more feature in its kitty to smoothen the returns process and ensure a happy post-purchase experience for your customers. With this feature, merchants do not need to switch to Shopify or BigCommerce to create a new order manually. They can do it within the Returns Center dashboard in a matter of seconds. It helps them improve work efficiency significantly. Advantages of creating return orders within AfterShip Returns Center

AfterShip Returns Center

The Top Happy Returns Alternatives and Competitors

When it comes to keeping customers happy, having a painless returns process is key. But managing returns is essential to keeping customers happy and retaining their loyalty. There are many solutions out there to help you solve this problem—and that’s probably why you’re reading this blog. As you search, you might come across a solution called Happy Returns. It is one of the most comprehensive eCommerce returns solution available. The company offers a seamless, end-to-end solution that helps bu

AfterShip Returns Center

Optimize inventory management with AfterShip Returns Center's Restock feature

Are you struggling to maintain your inventory levels or suffering with business losses due to the inefficient returns process? It is crucial for eCommerce businesses to restock their returned items as soon as possible to avoid losses and maintain optimal inventory at all times. It’s time to recover losses from your returned items with quick restocking of products on Shopify and making them available for sale as soon as you receive the returned products. That’s exactly what AfterShip Returns Ce