Allowing customers to return products through various routes helps drive customer satisfaction. However, the cost of eCommerce returns is a massive burden on online businesses. It is crucial to have smart routing rules in place to ensure items are returned quickly at a minimal cost.

AfterShip Returns Center has launched new return routing rules to help you easily configure and manage return methods that meet your business needs.

Why is it relevant for your online store

  • Set up smart routing rules to ensure items are sent back to the right place
  • Minimize the cost of returns with the most appropriate shipping methods
  • Change rules anytime in case of expanding to a new country or adding new carriers
  • Keep your routing rules organized in one place and maintain returns easily
  • Improve customer experience with a simple and smooth returns process

Let’s take a look at the step-by-step instructions to create return zones and routing rules with AfterShip Returns Center.

Steps to set up return routing rules

  • Log in to your AfterShip Returns Center account
  • Go to “Settings” > “Return routing rules”
  • Select the return zone for which you want to add a routing rule. If you haven’t added a return zone, click “Add return zone”
AfterShip Returns Center-Add return zone
AfterShip Returns Center-Add return zone
  • Name your return zone (for your reference only) and add countries/regions under this zone
  • Click “Add”
  • After adding return zones, you can add routing rules for each return zone > Click “Add routing rule”
  • Give your rule a name and define when a return request will use this routing rule
AfterShip Returns Center-Add routing rule
AfterShip Returns Center-Add routing rule
  • Enable the return shipping methods you want to provide to your customers for returning items
  • Click “Save” to finish the routing rule setup

Check out our help guide for more information on how to set up and use return routing rules for different zones. In case you are facing any issues, feel free to contact our customer support team via 24/7 live chat.

Managing your returns is pretty straightforward and easy to use with the AfterShip Returns Center.

If you don’t have an AfterShip Returns Center account, sign up for a 7-day free trial now.