eCommerce businesses have to deal with returns regularly.
When customers are not happy with their purchase, they often want to return the item and get their money back. This can be a hassle for your business. You have to package the product, print out a shipping label, and then go to the post office. But what if there was a returns management platform that could make the entire process easier for you?
Narvar and AfterShip Returns are great examples of those platforms. They are all-in-one solutions that streamline the entire returns process for you – from creating the return policy to issuing refunds. Plus, they can integrate with all of the major carriers, so you can easily get your products back in the hands of your customers.
Check out this article comparing the two platforms to see which one is right for you!
Convenience: Making it easy for your customer
Many customers find it difficult to return an online purchase. It can be a time-consuming and frustrating process. But it doesn't have to be! Both Narvar and AfterShip Returns offer your business solutions to make the process less painful for your customer.
Allowing customers to choose how and where they make a return is one way to improve the returns process. By giving them options, you make it more convenient for them and show that you value their time and preferences. Both Narvar and AfterShip Returns make this part of the process easier by allowing your customers the option of returning a product to a brick-and-mortar store instead of returning the product through the mail. AfterShip gives your customers the ability to do this by auto-generating return labels for 17 carriers including USPS, FedEx, UPS, and DHL.
When you make returns convenient, you improve the customer experience. By making it easy for customers to return items, you're showing that you care about their satisfaction. This, in turn, creates a positive impression of your brand and encourages loyalty.
Return rules: Keep it simple
Returns often mean lost money for your business. It’s also a big pain point in the operations for distribution center managers. It can be useful for your business to have a clear return policy, so customers know what to expect and can plan their purchases accordingly. Fortunately, Narvar and AfterShip Returns have solutions to help you in this situation!
Both platforms offer your business the ability to set advanced return rules that specify what products are eligible for a return, and how long of a window they will have to make that return. Beyond that, AfterShip Returns gives you the ability to control whether customers can make just one or multiple returns in the same order. The ability to control what is being returned, and where it is getting returned to are both things that will help simplify the returns process for your business overall.
Branded returns experience: Tying it all together
Narvar and AfterShip Returns both offer a branded returns experience as part of their service for businesses. You will also have the opportunity to re-capture sales by auto-suggesting alternatives for an exchange instead of returns. Customers will no longer need to leave your online store or website to process a return or exchange through a third-party application or vendor.
AfterShip Returns also gives your customers the option to leave feedback on returns, giving your business valuable insights into what is driving potential losses. You can then use this data to be proactive in preventing similar returns in the future.
The whole process can take place on your platform. This will improve customer satisfaction, and build brand loyalty by making the returns experience feel seamless and easy.
Integrations: Working with your preferred eCommerce platforms
AfterShip Returns integrates with a variety of eCommerce platforms and shipping carriers, making returns management simple for your business. AfterShip Returns supports Shopify, Magento, WooCommerce, BigCommerce, 3dcart, and Prestashop, as well as carriers like USPS, FedEx, UPS, and DHL. This allows you to manage returns directly from your eCommerce platform and avoid the hassle of managing returns in multiple places.
This integration also allows you to track returns and exchanges in real-time. You can see which products are being returned, where they are being sent, and how much it is costing your business. Having this data at your fingertips makes it easier to troubleshoot returns issues and improve your returns process.
AfterShip Returns also integrates with Amazon Seller Central. This allows you to manage returns for products sold on Amazon from the same interface you use to manage orders. You can even auto-generate return labels for Amazon orders!
Overall, AfterShip Returns' integrations make returns management simple for your business. Having all of your returns data in one place makes it easy to identify and correct any problems that may arise. (Narvar also makes use of a reverse logistics network, but no information could be found specifying what integrations are available.)
Security and compliance: Protecting you and your customers
One of the most important aspects of running an online business is security. This is because online businesses deal with sensitive information, such as credit card numbers and addresses. If this information falls into the wrong hands, it could be used to commit fraud or identity theft. As a result, it is essential to take steps to protect your customers' information.
AfterShip Returns demonstrates its commitment to online security with ISO 27001 certification. This certification ensures that your customers' information is protected from unauthorized access, use, or disclosure. AfterShip Returns also meets the requirements of GDPR compliance, meaning that their data practices are in line with the new EU data protection regulations. This gives you peace of mind knowing that your customers' information is safe and secure.
(No information could be found with regards to Narvar and its security practices.)
Pricing: What does it all cost?
Narvar offers pricing plans that are tailored to meet the needs of your business.
Their Enterprise plan is designed for businesses with high volumes of returns and includes several features that make returns easier for both you and your customers. These features include automated returns processing, the ability to set advanced return rules, and more.
The Business plan is perfect for businesses who want to offer their customers an exceptional returns experience without breaking the bank. It includes all the basic features you need to streamline returns, such as auto-generated labels and customer notifications.
Finally, there is the Basic plan which is best suited for small businesses or those just starting. This plan includes all the essentials you need to get started with returns management, such as tracking returns and issuing refunds. (Specific costs for each of these plans were not available at the time of writing this article.)
AfterShip Returns also has several pricing tiers depending on the level of service your business will require.
Their Enterprise plan is made for businesses that handle 3,000 or more returns monthly. This level of subscription comes with a dedicated account manager to handle custom inquiries, quarterly account reviews, and much more.
The Pro plan is great for businesses that handle anywhere between 400 and 3,000 returns monthly. The monthly rate fluctuates between $99 and $599 monthly, depending on how many returns are needed monthly.
The Essentials plan is a great solution for businesses that accept anywhere between 20 to 100 returns monthly. You can expect to pay from $9 to $29 monthly for this plan.
Last, AfterShip Returns also includes a Free tier for businesses that handle 3 returns or fewer monthly. This is great for a smaller business that is just starting to scale production and customer reach, or for a larger business interested in giving AfterShip Returns a test drive.
AfterShip Returns is your go-to choice for returns management
When it comes to returns management, both Narvar and AfterShip Returns offer a wide range of features that make the process simple for your business. However, when it comes to pricing, AfterShip Returns offers more affordable plans that are tailored to meet the needs of businesses of all sizes.
Additionally, AfterShip Returns is the only returns management solution with ISO 27001 certification, meaning that its commitment to online security is unrivaled. This makes them an ideal choice for businesses who want to ensure that their customers' information is protected at all times.
If you're looking for a reliable, easy-to-use returns management solution for your online business, AfterShip Returns is your best bet. With AfterShip Returns, you can rest assured that your return process will be handled smoothly and efficiently.