AfterShip Returns Center

Delight Your Customers and the Planet with “Green Returns”

Traditional return policies lack the flexibility and freedom which is required to meet the rising expectations of modern-day shoppers. Among various other pain points in an ecommerce business, accepting returns from customers is one that could easily be found at the top of the list. Accepting returns is not easy for e-commerce businesses because it not only consumes a significant amount of time but also costs capital related to shipping costs, damages, etc. In an attempt to give your custom

AfterShip

Expedited Shipping: The Definitive Guide for Businesses

You’d have to be living under a rock to think that expedited shipping isn’t an important business consideration. (But since you’re reading this, we know you’re not in that category — phew!) As consumers, we’re flooded with shipping choices that seem more like expectations than bonuses. Standard. Express. Next-day. Same-day. And as an ecommerce store owner, you’re likely wondering whether you need to offer expedited shipping to keep your customers happy — but you’ve probably got some question

AfterShip

Customer Retention 101: 7 Powerful Ways to Generate Repeat Business

Customer retention is essential to your brand’s success. As an ecommerce business owner, you’re probably focused on getting more customers — but what about the customers you already have? Are you working to retain them with great experiences? If you’re yet to market to current customers, now’s a good time to learn about customer retention tactics that encourage customers to buy from you, again and again. In this guide, we’ll share 7 highly effective strategies to improve customer retention q

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AfterShip couriers

AfterShip adds 6 new couriers in the last two weeks (9th August 2021 to 22nd August 2021)

The key to success in the ecommerce business is hassle-free and super fast shipping services, which comes through trusted and established courier service providers. Having said that, we have included more efficient courier partners in the last two weeks to give an enhanced and stress-free post-purchase experience to your customers. Here are the new additions to our 800+ carriers who partnered with us between 9th August 2021 and 22nd August 2021. 🚛 GAC Headquarters: Kuwait AfterShip courier

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AfterShip

13 Ways to Improve Your Digital Customer Experience to Increase Sales

Does your brand offer a positive digital customer experience? If not, your business could be in trouble. According to PwC [https://www.pwc.com/us/en/services/consulting/library/consumer-intelligence-series/future-of-customer-experience.html] , 32% of consumers would stop doing business with a brand after only one bad experience. Eek. But if you want to spend less on customer acquisition, you need to find a way to keep customers around longer. And one of the best ways to do this is to provid

AfterShip

What is a Delivery Exception? (+How to Deal with Them Effectively)

Cha-Ching. You made a sale! Now it’s time to ship the order to the customer. You take the necessary steps: printing the shipping label, sending the package to your carrier, and waiting for the tracking status to say ‘delivered.’ But instead of marking the order as delivered, the courier updates its status to ‘delivery exception.’ Suddenly the customer is unhappy, and you’re confused about what to do next. Even though there’s no way to avoid delivery exceptions completely, there are steps y

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AfterShip couriers

AfterShip adds 6 new couriers between 26th July 2021 and 8th August 2021

A good and reliable courier service is the key to bridge the gap between you and your customers effectively. By partnering with the most trusted and reputable couriers, we want to make sure that your customers are more than happy to make more orders from your store in the future. Hence, we have further expanded our list of courier partners in the last two weeks to ensure a smooth and stress-free post-purchase experience for your customers. Here are the new additions to our 800+ carriers who p

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    AfterShip
AfterShip

Send Tracking Update Notifications Based on Customized Automated Workflows

Are you looking for ways to enhance the post-purchase experience of your users? Well, that’s what you need to stay ahead of your competitors amid the rising competition in the ecommerce space. What matter’s today is how effectively you are engaging your customers beyond the initial point of sales in order to make them loyal to your products as well as your brand. Sending accurate and regular tracking update notifications to your customers is the key to win their trust and loyalty to your bran

AfterShip

How to Improve Customer Experience: 13 Effective Strategies

The customer experience (CX) is the summation of a buyer's every touchpoint and engagement with your brand. Each impression, no matter how fleeting or significant, adds to the experience. And it's up to brands to create an experience that is not only frictionless, but so positive that customers can't wait to tell their friends and family about it. Plus, Zendesk's 2021 Customer Experience Trends Report [https://www.zendesk.com/customer-experience-trends/] found that three-quarters of customers a

AfterShip couriers

AfterShip adds 6 new couriers between 12th July and 25th July 2021

As you know, the interaction between your customer and your brand doesn’t end at checkout. Delivery, which possibly is the last touchpoint in your customer’s purchase process, involves the most critical phase that can make or break your brand’s reputation. A seamless delivery experience is the key to your brand’s reputation and growth. To ensure a painless post-purchase experience for your buyers, we keep expanding our list of the most reliable courier partners on a regular basis. Here are th

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