Product updates from our product managers.

AfterShip

Expedited Shipping: The Definitive Guide for Businesses

You’d have to be living under a rock to think that expedited shipping isn’t an important business consideration. (But since you’re reading this, we know you’re not in that category — phew!) As consumers, we’re flooded with shipping choices that seem more like expectations than bonuses. Standard. Express. Next-day. Same-day. And as an ecommerce store owner, you’re likely wondering whether you need to offer expedited shipping to keep your customers happy — but you’ve probably got some question

AfterShip

Customer Retention 101: 7 Powerful Ways to Generate Repeat Business

Customer retention is essential to your brand’s success. As an ecommerce business owner, you’re probably focused on getting more customers — but what about the customers you already have? Are you working to retain them with great experiences? If you’re yet to market to current customers, now’s a good time to learn about customer retention tactics that encourage customers to buy from you, again and again. In this guide, we’ll share 7 highly effective strategies to improve customer retention q

  • Adeel
AfterShip couriers

AfterShip adds 6 new couriers in the last two weeks (9th August 2021 to 22nd August 2021)

The key to success in the ecommerce business is hassle-free and super fast shipping services, which comes through trusted and established courier service providers. Having said that, we have included more efficient courier partners in the last two weeks to give an enhanced and stress-free post-purchase experience to your customers. Here are the new additions to our 800+ carriers who partnered with us between 9th August 2021 and 22nd August 2021. 🚛 GAC Headquarters: Kuwait AfterShip courier

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AfterShip

13 Ways to Improve Your Digital Customer Experience to Increase Sales

Does your brand offer a positive digital customer experience? If not, your business could be in trouble. According to PwC [https://www.pwc.com/us/en/services/consulting/library/consumer-intelligence-series/future-of-customer-experience.html] , 32% of consumers would stop doing business with a brand after only one bad experience. Eek. But if you want to spend less on customer acquisition, you need to find a way to keep customers around longer. And one of the best ways to do this is to provid

AfterShip

What is a Delivery Exception? (+How to Deal with Them Effectively)

Cha-Ching. You made a sale! Now it’s time to ship the order to the customer. You take the necessary steps: printing the shipping label, sending the package to your carrier, and waiting for the tracking status to say ‘delivered.’ But instead of marking the order as delivered, the courier updates its status to ‘delivery exception.’ Suddenly the customer is unhappy, and you’re confused about what to do next. Even though there’s no way to avoid delivery exceptions completely, there are steps y

  • Adeel
AfterShip couriers

AfterShip adds 6 new couriers between 26th July 2021 and 8th August 2021

A good and reliable courier service is the key to bridge the gap between you and your customers effectively. By partnering with the most trusted and reputable couriers, we want to make sure that your customers are more than happy to make more orders from your store in the future. Hence, we have further expanded our list of courier partners in the last two weeks to ensure a smooth and stress-free post-purchase experience for your customers. Here are the new additions to our 800+ carriers who p

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AfterShip

Send Tracking Update Notifications Based on Customized Automated Workflows

Are you looking for ways to enhance the post-purchase experience of your users? Well, that’s what you need to stay ahead of your competitors amid the rising competition in the ecommerce space. What matter’s today is how effectively you are engaging your customers beyond the initial point of sales in order to make them loyal to your products as well as your brand. Sending accurate and regular tracking update notifications to your customers is the key to win their trust and loyalty to your bran

AfterShip

How to improve customer experience: 13 effective strategies

The customer experience (CX) is the summation of a buyer's every touchpoint and engagement with your brand. Each impression, no matter how fleeting or significant, adds to the experience. And it's up to brands to create an experience that is not only frictionless, but so positive that customers can't wait to tell their friends and family about it. Plus, Zendesk's 2021 Customer Experience Trends Report [https://www.zendesk.com/customer-experience-trends/] found that three-quarters of customers a

AfterShip couriers

AfterShip adds 6 new couriers between 12th July and 25th July 2021

As you know, the interaction between your customer and your brand doesn’t end at checkout. Delivery, which possibly is the last touchpoint in your customer’s purchase process, involves the most critical phase that can make or break your brand’s reputation. A seamless delivery experience is the key to your brand’s reputation and growth. To ensure a painless post-purchase experience for your buyers, we keep expanding our list of the most reliable courier partners on a regular basis. Here are th

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AfterShip

What is Headless Commerce? Everything You Need to Know in 2022

eCommerce platforms powered by legacy systems are finding it difficult to satisfy their customers. Why? Because most consumers want more control over when and how they make their purchases. With an evolving digital landscape accelerated by the pandemic, it’s no wonder most people are getting more comfortable making purchases from their mobile phones, through kiosks, innovative Internet of Things (IoT) [https://en.wikipedia.org/wiki/Internet_of_things] devices, and even through their gaming cons

AfterShip

Customer Experience Management: What is it and How to Leverage it for Your Business?

Your success as an ecommerce business doesn’t just depend on offering the best products at the best prices — it also depends on effectively managing your customer experience. In fact, customer experience management might have a bigger impact on your growth than any pricing or product strategy. But don’t just take our word for it: According to a Walker report [https://walkerinfo.com/cxleader/customers-2020-a-progress-report/], the customer experience was expected to overtake price and product

  • Adeel
AfterShip

75 Customer Experience Quotes to Supercharge Your Business in 2022

Whether or not you’re making conscious decisions about it, your business is heavily involved in customer experience (CX). That’s because every business is. This customer experience quote from Dave Dyson, Senior Customer Service Evangelist at Zendesk [https://www.zendesk.com/blog/why-companies-should-invest-in-the-customer-experience/] , sums it up: "Customer experience involves every way a customer interacts with a company, at all stages of the customer journey — including the marketing mate

AfterShip

How is AfterShip Optimizing the Order Tracking Process for Shoplazza’s Merchants & Their Customers?

As the competition in the ecommerce space is getting intense every year, there is no second thought in the fact that “Customer is King.” and while there are dozens of factors contributing towards the success or failure of a business, customer satisfaction is one of the most important. One thing that differentiates great businesses from good ones is not just to attract customers but to retain them. Talking about the most critical challenges in the ecommerce industry, effective order tracking

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AfterShip couriers

AfterShip adds 3 new couriers between 28th June 2021 and 11th July 2021

AfterShip has always remained the top choice among the top brands who wish to track and manage their shipments in the most seamless and hassle-free manner. To give your customers an enhanced, stellar, and smooth experience, we are actively partnering with the top shipping companies all across the globe. Here are the new additions to our 800+ carriers who partnered with us between 28th June 2021 to 11th July 2021. 🚛 EC Express Headquarters: China AfterShip courier page: https://www.aftersh

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AfterShip

What’s The Cheapest Way to Ship Packages? Find Out Now [2022]

As a small business owner, one of your top priorities is finding the cheapest way to ship your packages. However, there’s more to choosing a shipping and fulfillment method than simply going with the most affordable, bare-bones option. You have to consider the customer experience and other factors like shipping time, tracking, and location, just to name a few. You also need to factor the size and weight of your product into the decision. For example, the cheapest way to ship beauty products

  • Adeel
AfterShip

AfterShip New Features: Order & Pickup Date, Promised Delivery Date and More

Did you know that 74% of customers prioritize delivery most in the online shopping experience? Keeping the importance of optimizing the shipment deliveries in mind, AfterShip has introduced a bunch of handy features to help the merchants keep up with their delivery promises. Refine shipment data with ‘Order date’ and ‘Pickup date’ filters Engineers at AfterShip very well know the importance of shipment data and how the ease of accessing the key metrics can bring revolutionary results for the