Returns

Nobody remembers a smooth post-purchase experience, but bad ones stick with your customers—if they remain yours. A few summers ago, I made the decision to get outdoors more and try camping at least once a month. I was even excited to buy this new sleeping bag from a well-known brand. After camping with the sleeping bag once, I noticed that one of the seams was starting to open. The item wasn’t cheap, and as a result, I quickly contacted the brand’s customer service via email to see what could b

Thanks to the new AfterShip Returns integration with ShipHero, you can simplify creating RMAs for returns—automatically generating them within ShipHero every time a return is initiated. Why AfterShip Returns + ShipHero? With this integration, you can stop wasting time manually building returns in ShipHero. Our AfterShip and ShipHero integration provides your team with the necessary RMA data for hassle-free inspection and inventory updating, eliminating laborious manual work. With AfterShip R

AfterShip Returns announced multiple new features in January month to empower merchants to provide an enhanced post-purchase experience to their customers. Let’s take a quick look at all these features and how they can impact your business in a positive way. Customize content for the branded returns page Easy customization is one of the most crucial aspects of the eCommerce industry as it helps merchants like you create a unique look and feel for your store. It also helps to create a more per

The annual peak shopping season is here again. Retailers are prepping for Black Friday and Cyber Monday (BFCM). While it’s exciting to see high sales numbers, it’s inevitable that the flurry will bring with it an uptick in returns. And this is going to be problematic for the underprepared merchant. But with a bit of reframing and deeper understanding, it’s possible to convert returns into new revenue opportunities. We've put together 3 pointers that you can integrate into your returns process,

We continue to innovate and improve, adding value to the user experience and empowering you toward a seamless returns process. What’s the hoo-ha? We recently did a deep dive into the state of eCommerce and the online shopping experience and the study produced some key findings: • eCommerce is surging—shoppers are buying more online than they do in-store • Customer concerns over quality and sizing remain consistent • 75% of people report that shipping is often unreliable, with issues arising f

With Returnly discontinuing its service by October 1st and new subscriptions being terminated by September 1st, it's crucial to select another established platform promptly. Delaying the transition can lead to manual returns, operational inefficiencies, and a negative customer experience. This becomes even more critical during peak shopping periods like Black Friday and Cyber Monday, where the risk of lost sales and reduced customer loyalty is high. To save you time searching multiple sites, w

When it comes to keeping customers happy, having a painless returns process is key. But managing returns is essential to keeping customers happy and retaining their loyalty. There are many solutions out there to help you solve this problem—and that’s probably why you’re reading this blog. As you search, you might come across a solution called Happy Returns. It is one of the most comprehensive eCommerce returns solution available. The company offers a seamless, end-to-end solution that helps bu

As an online merchant, you know the importance of creating a great returns experience. But if you’re using Return Magic to streamline your eCommerce return processes, it’s time to look for an alternative. Here’s why: Return Magic is closing down on July 6th, 2022. Per its website, the Admin and service will no longer be accessible or function for users when Return Magic is sunset. The company also said it understands that this change may impact your return workflows and your business, which is

Returns are an important part of running any eCommerce business. When customers are not happy with their purchase, they need to be able to easily return the item for a refund or exchange. Returns can also help businesses track what products are being returned most often and why so that they can improve their product offerings. There are a number of different eCommerce returns platforms available, each with its own strengths and weaknesses. Loop Returns is one such platform, and you might have c

Trusted by 3,600+ Shopify merchants to streamline their returns process AfterShip, a major post-purchase and tracking platform for e-commerce merchants, today announced that its key product, AfterShip Returns Center [https://www.aftership.com/returns], has joined the Shopify Plus Certified App Program [https://www.shopify.com/plus/partners/technology]. Each app is subjected to a thorough examination by the Shopify App Review and Quality Assurance Team to verify that it satisfies stringent requi

Are product return worries keeping you awake at night? Do you wish there was a better way to manage returns within Shopify? If the answer to both questions is yes, you need to familiarize yourself with solutions designed to simplify returns and even *shock alert* transform them into an advantage. AfterShip Returns and Happy Returns are two platforms that offer features to help merchants optimize and automate their return process. Both ensure a happy post-purchase experience by reducing return f