AfterShip Returns Center

A collection of 5 posts

AfterShip Returns Center

Introducing API & Webhook for facile data sync between applications

APIs are becoming key to success for eCommerce businesses. They can help retailers get detailed insights into their customers and offer them products tailored to their needs at the right time. There are many platforms available in the market that have the potential to help you build more robust and scalable eCommerce solutions. These platforms can be easily integrated with your company’s business structure through an API, irrespective of how complex it may be. Introducing API & Webhook suppo

AfterShip Returns Center

Maximize Customer Retention by Turning “Refunds” into "Exchange for Anything"

If you are in the eCommerce industry, you would know that not only are the ‘refunds’ expensive, they make you lose lifelong potential customers. So, is there an escape? Yes, there is. You can not only retain your revenue but also delight your customers and compel them to keep coming back by encouraging them to exchange an unwanted product with any other product in your catalog with an experience that feels like shopping. Introducing ‘Exchange for anything’ Managing returns leads to signi

AfterShip Returns Center

Expedite the returns process with the new automation rules

No one likes ecommerce returns! Neither the customer, who is already unsatisfied with the product and looking for a quick refund or the merchant who has to deal with hours of manual tasks, endless queries from a frustrated customer, and loss in revenue. Looking for a viable solution? You need to automate your returns process. Introducing “Shipment Received” and “Auto-refund” automation rules? Manually handling the ecommerce returns is not only monotonous but also involves a risk of manual

AfterShip Returns Center

Delight Your Customers and the Planet with “Green Returns”

Traditional return policies lack the flexibility and freedom which is required to meet the rising expectations of modern-day shoppers. Among various other pain points in an ecommerce business, accepting returns from customers is one that could easily be found at the top of the list. Accepting returns is not easy for e-commerce businesses because it not only consumes a significant amount of time but also costs capital related to shipping costs, damages, etc. In an attempt to give your custom

AfterShip Returns Center

Black Friday is here! Time to update your return policy

With the retail landscape shifting to the new normal due to the ongoing coronavirus pandemic, it would be something to look forward to if the busiest and craziest shopping weekend of the year would be a make or break for the retailers feeling the pain of the pandemic lockdown. Between 2013-2019, US retailers bagged more than a whopping $5 billion in online sales during the Black Friday weekend. Undeniably, this year too with the covid-outbreak, customers would be more inclined towards sweeping