AfterShip

A collection of 49 posts

AfterShip

8 Amazing Post-Purchase Ideas to Boost Engagement and CX

For many decades, the major focus of eCommerce businesses has been on the pre-purchase stage of the customer journey. And let’s be honest: that’s where most retailers try to get creative and innovate. But with repeat customers accounting for 65% [https://www.annexcloud.com/blog/customer-retention-technology-analysis/#:~:text=Approximately%2065%20percent%20of%20a,neglecting%20your%20most%20valuable%20clients.] of a company’s revenue, it’s critical to be as (if not more) innovative with your po

  • Adeel
AfterShip

Everything you need to know about Customer Experience (CX) for eCommerce

It's no secret that customer experience is important. In fact, it's so important that companies are now starting to focus on it more than ever before. But what exactly is customer experience? And why should you care? Customer experience, or CX for short, refers to the overall feeling a customer has when interacting with a company. This can include everything from the way they're greeted when they walk in the door to the quality of the product they receive at the end. In short, CX is made up of

  • AfterShip
    AfterShip
AfterShip

How to improve ROAS

As a retailer, you’re likely seeing lower return on ad spend (ROAS) than ever before. The reason? New privacy laws have made it harder to track user behavior and target ads. While the intention of these laws may have been good, they’ve had unintended consequences for retailers. And as a result, many are struggling to keep up with the competition. And while it seems like the obvious solution would be to focus on finding new customers, that’s not always the best strategy. Instead, focus on boost

  • AfterShip
    AfterShip
AfterShip

What is Post-Purchase Evaluation?

Do you know what your customer does after they purchase from you? If not, you're not alone. In fact, post-purchase evaluation is often overlooked by eCommerce retailers. But here's the thing: this is a crucial stage in the customer journey. It's when your customers decide whether or not they're going to continue doing business with you. That's why it's so important to make sure you're doing everything you can to support your customers during this stage. In this blog post, we'll discuss what po

  • AfterShip
    AfterShip
AfterShip

AfterShip Carbon Report is SGS-Certified

Earlier this year, AfterShip introduced the custom Carbon Report [https://www.aftership.com/green]. As a partner that is committed to helping you achieve your sustainability goals, we knew it was important to give you the ability to see the impacts of your shipping choices. This report empowers you to identify key ways to reduce your carbon footprint. And now, we’re pleased to announce that our custom Carbon Report has earned a special certification. SGS, a global leader in the verification of

  • AfterShip
    AfterShip
AfterShip

Announcing AfterShip's SOC 2 Type 1 Compliance

We are proud to announce that AfterShip [https://www.aftership.com/], a leading post-purchase and shipment tracking platform for eCommerce businesses, has completed the SOC 2 Type 1 examination and is officially SOC 2 compliant. What is SOC 2, and why does it matter? SOC (System and Organization Controls) 2 is widely recognized as one of the tech industry's most important and rigorous compliance standards related to managing customer data. SOC 2 is developed by the American Institute of Certifi

AfterShip

AfterShip partners with Attentive to help online merchants automate SMS shipment tracking solutions

Austin, TX – August 29, 2022 – AfterShip [https://www.aftership.com/], a leading post-purchase and tracking platform for eCommerce businesses, today announced a technology partnership with Attentive [https://www.attentivemobile.com/], the conversational commerce platform. The integration supports online merchants by offering personalized, automated shipment tracking solutions for their shoppers. Now, a 60-day free trial of Attentive’s SMS shipment tracking and notification services will be mad

  • AfterShip
    AfterShip
AfterShip

Embed Branded Tracking Page Into Your Shopify Store to Boost Your Brand’s Credibility

Customer experience is the most important factor when it comes to growing your online business consistently. It is a big part of how people perceive your brand. More and more brands are starting to realize that modern customers seek a streamlined and user-friendly experience when they land on your website. A branded tracking page creates a consistent and unified experience right from the browsing stage to the moment when an order arrives, enhancing the post-purchase experience of your customers

  • AfterShip
    AfterShip
AfterShip

Top Shippo Alternatives and Competitors

There’s a wide range of options for shipment tracking software across the globe and because of this, you might find it hard to choose the right one for your business. While shipping partners are the first resource you may require, a solution to manage these partners and the orders distributed among them is what will ensure you get a market edge. This is where eCommerce shipment tracking software enters the picture, and Shippo is software you might have come across already. Keeping track of ev

  • AfterShip
    AfterShip
AfterShip

Top Malomo Alternatives and Competitors

Finding the right shipment tracking solution for your business can be tricky. There are a lot of different factors to consider, from cost to speed to reliability. But with a little bit of research, you can find a shipping solution that's perfect for your business. Let’s take a deeper look at one of those solutions, Malomo. Their software helps people ship their products all over the world. They are known for their reliable and efficient service. If your eCommerce business is looking for an alte

AfterShip

The Top Convey Alternatives and Competitors

If you're an online business looking for software to help with post-purchase and shipment tracking, we know it can be a stressful time. There are just so many options to consider. In your search, you may have come across Convey. With Convey, you can quickly get your packages out the door and on their way to their destination. Plus, their platform is great at managing large sets of data in real time. This is great for keeping your team working on the same page with data from a single source of

AfterShip

Top EasyShip Alternatives and Competitors

On the hunt for the most reliable post-purchase software for your eCommerce company? We know it can be a daunting task. But we’ll help you out with this breakdown! One of the companies you’ve likely come across is EasyShip. This is a platform that offers streamlined shipping for online retailers. But what sets it apart from its competitors? In this article, we'll take a look at some of EasyShip's main rivals and see how they compare, to help you with your buying journey. Many of EasyShip's mai

AfterShip

Top parcelLab Alternatives and Competitors

It's no secret that the shipping industry is booming. With online shopping becoming more and more popular, the need for fast, reliable shipping has never been greater. This has led to a surge in demand for companies that offer parcel shipping services. The popular software parcelLab is one of these companies, and it has quickly become one of the leading players in the market. However, parcelLab is not the only option out there. There are other companies that offer similar services. Some of th

AfterShip

The Top EasyPost Alternatives and Competitors

As the eCommerce industry continues to grow, so does the need for efficient and reliable shipping solutions and software to enhance the post-purchase experience. There are a plethora of options to choose from, each with its own pros and cons for your team to navigate. One platform you’ve probably heard of is EasyPost. This is a popular shipping API that provides users with a simple way to ship parcels and track deliveries. However, EasyPost is not the only option available. There are several s

AfterShip

Why Classic American Jewelry Brand Brighton Switched to AfterShip

Brighton, a family-owned business since 1991, has since switched to AfterShip after spending five years with a major competitor. They were looking to level up their post-purchase experience,  and our eCommerce experts sat down with the team to learn more. In the end, they were impressed with AfterShip because of a few key reasons. Deeper Data and Analytics for Strategic Decision-Making When it comes to understanding the post-purchase customer journey and using that data to inform strategic dec

  • AfterShip
    AfterShip
AfterShip

Why Estimated Delivery Dates Are Critical Even Before Shoppers Hit the Buy Button

When it comes to eCommerce, conversion is key. If you’re an online seller, you want to make sure that you’re doing everything in your power to eliminate friction and increase conversion rates for your customers. And one way to do that is to provide accurate estimated delivery dates (EDD) to your consumers—before they even make the purchase. But, without a crystal ball, how can you accurately predict when a shipment will arrive? It's easy with this magical tool called AfterShip Predict that yo

  • AfterShip
    AfterShip