AfterShip

A collection of 38 posts

AfterShip

Leverage AfterShip’s EDD feature to ensure 100% of shipments have estimated delivery dates

With customer expectations rising at a brisk pace in the eCommerce space, many customers prefer getting an accurate estimated delivery date (EDD) from the online stores. In short, EDD is essential information that can make a significant difference to the customer experience. Why is an estimated delivery date valuable to eCommerce businesses? Shoppers are eager to have an estimate of the delivery date once they place an order. And most importantly, EDD reduces WISMO (Where is my order) requests

  • AfterShip
    AfterShip
AfterShip

The top Narvar alternatives and competitors

Looking for an alternative to Narvar, but not sure where to start? You're not alone. Finding the right shipment tracking software can be an overwhelming stage in your eCommerce journey— you've already put in the hard work to bring your products to life and market them to your target audience. The last thing you want is for customers to be unhappy with their purchase experience because of inadequate order tracking. Although Narvar is popular, it isn't the only player in this space. Understandin

  • AfterShip
    AfterShip
AfterShip

What is post purchase dissonance? And how to reduce it

Have you ever bought something online and then questioned yourself as to whether you’ve made the right purchase? You’re not alone—many people buy products that initially attract their attention, but as time passes and they discover more choices, doubts can start creeping into their minds. What often follows is a feeling of uncertainty and regret, otherwise known as post purchase dissonance. Post purchase dissonance can happen with anything, from a basic t-shirt to a designer necklace, and it’

AfterShip

The importance of post-purchase without third party cookies

The banning of third-party cookies [https://blog.hubspot.com/marketing/third-party-cookie-phase-out] has ignited a heated debate about the future of online advertising. Experts are predicting that the post-purchase marketing landscape will look very different as a result, with brands having to rely more on first-party data to target consumers. But, there's one thing we know for sure: brands and marketers will have to be innovative to maintain customer loyalty in a cookie-free world. In this ar

AfterShip

80% of shoppers are looking for better experiences in 2022— Here’s what you should know

Online shopping has come a long way in recent years. And it’s only going to continue to grow in the years to come. To learn more about it, AfterShip conducted a study of the state of online shopping in late 2021. Some details about the shoppers we spoke to * ~500 people around the globe * Between 18-75 years old * 51 countries represented What you need to know Following the COVID-19 pandemic, eCommerce and the online buying experience have evolved dramatically. Consumer patterns, require

  • AfterShip
    AfterShip
AfterShip

Sustainability can drive brand loyalty

You've been working hard to make your eCommerce business a success. It takes a lot of time, energy, and dedication to get things off the ground, and you're finally starting to see some traction. But as your business grows, it's important to keep an eye on the wider impact of your success. Today, we’re talking sustainability. Having a small environmental footprint is important, not only for the world itself but for your bottom line, as customers continue to demand more green initiatives in ret

  • AfterShip
    AfterShip
AfterShip

The newly proposed SEC climate disclosure rule and what this means for public companies

How important has sustainability become for businesses? In the past decade, sustainability has gone from being a “nice to have” to a “must-have” for many organizations. More and more businesses are incorporating sustainable practices into their operations as they recognize the importance of environmental stewardship. The U.S. Securities and Exchange Commission (SEC) approved a landmark proposal to require all publicly traded companies to disclose their greenhouse gas emissions [https://www.w

  • AfterShip
    AfterShip
AfterShip

The importance of post-purchase behavior for growing eCommerce brands

In your mind, where does the customer journey end? A lot of thought and effort goes into acquiring customers, but what online retailers often forget is that the post-purchase phase is also a critical time for customer retention and growth. In fact, it's often said that the true measure of a company's success is not how many new customers it acquires, but how well it retains and grows its existing customer base. In this article, we'll explore the ins and outs of post-purchase behavior and equip

  • AfterShip
    AfterShip
AfterShip

Malomo Vs. AfterShip: Which is best for your business?

Ecommerce is booming, and so are the modern shopper’s expectations for the brands they engage with. To stand out from the crowd, online retailers are in an arms race to provide market-leading customer experiences. Yet, one post-purchase opportunity that still gets overlooked by even the savviest of eCommerce brands is the window between checkout and delivery. On average, a shopper tracks their shipment 4.6 times per order. During this time, the brand experience matters just as much as any oth

  • AfterShip
    AfterShip
AfterShip

Convey Vs. AfterShip: Which is best for your business

In today’s ecommerce environment, customers expect a seamless order tracking experience. Whether it’s same-day or two-day shipping, one carrier or multiple carriers involved, they want real-time visibility into their packages — across multiple touchpoints — without having to jump through a dozen multiple hoops. Convey and AfterShip are two shipment tracking solutions that make it easy to provide a consistent, branded shipment tracking experience. Both connect you with hundreds of carriers worl

  • Adeel
AfterShip

Help merchants improve shipping performance with AfterShip’s comprehensive transit time report

Tracking and optimizing transit time is one of the most crucial elements in an eCommerce business. It can enhance the post-purchase experience and reduce shipping costs and time significantly. AfterShip’s comprehensive transit time reports let you dive into meaningful carrier transit metrics accessible from a single dashboard. These reports can play a significant role in helping you understand the reasons behind longer transits and work on them to reduce holding costs and optimize delivery ra

  • AfterShip
    AfterShip
AfterShip

Send tracking updates via SMS to customers based on their timezone

Providing real-time notifications to customers at every stage of an order can not only decrease the WISMO queries for an eCommerce business but can enhance your post-purchase experience significantly. It is one of the best ways to engage and drive loyal customers. AfterShip now allows you to schedule SMS notifications to help share tracking information with your customers at the right time. It will help you keep the problem of customers receiving messages during odd times at bay. Merchants ca

  • AfterShip
    AfterShip
AfterShip

Ecommerce Fulfillment 101: Everything You Need to Know

Without a solid ecommerce fulfillment process, your business is toast. There’s no way around this fact either. Heck, over 20 years ago, an article from the Supply Chain Management Review [https://www.pearsoned.ca/highered/divisions/text/cyr/readings/Ricker_KalakotaT3P1R2.pdf] examining the beginnings of Amazon called online order fulfillment the key to ecommerce success. And since then, ecommerce fulfillment has only become more competitive. So, what do you need to know to implement an effect

AfterShip

Expedited shipping: The definitive guide for businesses

You’d have to be living under a rock to think that expedited shipping isn’t an important business consideration. (But since you’re reading this, we know you’re not in that category — phew!) As consumers, we’re flooded with shipping choices that seem more like expectations than bonuses. Standard. Express. Next-day. Same-day. And as an ecommerce store owner, you’re likely wondering whether you need to offer expedited shipping to keep your customers happy — but you’ve probably got some question

AfterShip

Customer retention 101: 7 powerful ways to generate repeat business

Customer retention is essential to your brand’s success. As an ecommerce business owner, you’re probably focused on getting more customers — but what about the customers you already have? Are you working to retain them with great experiences? If you’re yet to market to current customers, now’s a good time to learn about customer retention tactics that encourage customers to buy from you, again and again. In this guide, we’ll share 7 highly effective strategies to improve customer retention q

  • Adeel
AfterShip

13 ways to improve your digital customer experience to increase sales

Does your brand offer a positive digital customer experience? If not, your business could be in trouble. According to PwC [https://www.pwc.com/us/en/services/consulting/library/consumer-intelligence-series/future-of-customer-experience.html] , 32% of consumers would stop doing business with a brand after only one bad experience. Eek. But if you want to spend less on customer acquisition, you need to find a way to keep customers around longer. And one of the best ways to do this is to provid