AfterShip

A collection of 26 posts

AfterShip

Ecommerce Fulfillment 101: Everything You Need to Know

Without a solid ecommerce fulfillment process, your business is toast. There’s no way around this fact either. Heck, over 20 years ago, an article from the Supply Chain Management Review [https://www.pearsoned.ca/highered/divisions/text/cyr/readings/Ricker_KalakotaT3P1R2.pdf] examining the beginnings of Amazon called online order fulfillment the key to ecommerce success. And since then, ecommerce fulfillment has only become more competitive. So, what do you need to know to implement an effect

AfterShip

Expedited Shipping: The Definitive Guide for Businesses

You’d have to be living under a rock to think that expedited shipping isn’t an important business consideration. (But since you’re reading this, we know you’re not in that category — phew!) As consumers, we’re flooded with shipping choices that seem more like expectations than bonuses. Standard. Express. Next-day. Same-day. And as an ecommerce store owner, you’re likely wondering whether you need to offer expedited shipping to keep your customers happy — but you’ve probably got some question

AfterShip

Customer Retention 101: 7 Powerful Ways to Generate Repeat Business

Customer retention is essential to your brand’s success. As an ecommerce business owner, you’re probably focused on getting more customers — but what about the customers you already have? Are you working to retain them with great experiences? If you’re yet to market to current customers, now’s a good time to learn about customer retention tactics that encourage customers to buy from you, again and again. In this guide, we’ll share 7 highly effective strategies to improve customer retention q

  • Adeel
AfterShip

13 Ways to Improve Your Digital Customer Experience to Increase Sales

Does your brand offer a positive digital customer experience? If not, your business could be in trouble. According to PwC [https://www.pwc.com/us/en/services/consulting/library/consumer-intelligence-series/future-of-customer-experience.html] , 32% of consumers would stop doing business with a brand after only one bad experience. Eek. But if you want to spend less on customer acquisition, you need to find a way to keep customers around longer. And one of the best ways to do this is to provid

AfterShip

What is a Delivery Exception? (+How to Deal with Them Effectively)

Cha-Ching. You made a sale! Now it’s time to ship the order to the customer. You take the necessary steps: printing the shipping label, sending the package to your carrier, and waiting for the tracking status to say ‘delivered.’ But instead of marking the order as delivered, the courier updates its status to ‘delivery exception.’ Suddenly the customer is unhappy, and you’re confused about what to do next. Even though there’s no way to avoid delivery exceptions completely, there are steps y

  • Adeel
AfterShip

Send Tracking Update Notifications Based on Customized Automated Workflows

Are you looking for ways to enhance the post-purchase experience of your users? Well, that’s what you need to stay ahead of your competitors amid the rising competition in the ecommerce space. What matter’s today is how effectively you are engaging your customers beyond the initial point of sales in order to make them loyal to your products as well as your brand. Sending accurate and regular tracking update notifications to your customers is the key to win their trust and loyalty to your bran

AfterShip

How to Improve Customer Experience: 13 Effective Strategies

The customer experience (CX) is the summation of a buyer's every touchpoint and engagement with your brand. Each impression, no matter how fleeting or significant, adds to the experience. And it's up to brands to create an experience that is not only frictionless, but so positive that customers can't wait to tell their friends and family about it. Plus, Zendesk's 2021 Customer Experience Trends Report [https://www.zendesk.com/customer-experience-trends/] found that three-quarters of customers a

AfterShip

What is Headless Commerce? Everything You Need to Know in 2021

eCommerce platforms powered by legacy systems are finding it difficult to satisfy their customers. Why? Because most consumers want more control over when and how they make their purchases. With an evolving digital landscape accelerated by the pandemic, it’s no wonder most people are getting more comfortable making purchases from their mobile phones, through kiosks, innovative Internet of Things (IoT) [https://en.wikipedia.org/wiki/Internet_of_things] devices, and even through their gaming cons

AfterShip

Customer Experience Management: What is it and How to Leverage it for Your Business?

Your success as an ecommerce business doesn’t just depend on offering the best products at the best prices — it also depends on effectively managing your customer experience. In fact, customer experience management might have a bigger impact on your growth than any pricing or product strategy. But don’t just take our word for it: According to a Walker report [https://walkerinfo.com/cxleader/customers-2020-a-progress-report/], the customer experience was expected to overtake price and product

  • Adeel
AfterShip

75 Customer Experience Quotes to Supercharge Your Business in 2021

Whether or not you’re making conscious decisions about it, your business is heavily involved in customer experience (CX). That’s because every business is. This customer experience quote from Dave Dyson, Senior Customer Service Evangelist at Zendesk [https://www.zendesk.com/blog/why-companies-should-invest-in-the-customer-experience/] , sums it up: "Customer experience involves every way a customer interacts with a company, at all stages of the customer journey — including the marketing mate