eCommerce Tips

A collection of 71 posts

eCommerce Tips

The Simple 6-Step Method For Managing Angry Customers On Social Media

Anger is an emotion that spreads much more widely and quickly across the social network according to one Chinese study. You've worked so hard to build your eCommerce brand and reputation and suddenly one, two, three, fifty customers complain on social media and you start loosing your nerve. When your customer is expressing anger, she or he is not using the thinking part of the brain - the cortex - but the limbic center of the brain. It all responds to a frustration - where is my package? is on

eCommerce Tips

5 Reasons To Join an Online eCommerce Group (and Which One To Pick)

You've chosen the hard entrepreneurial path. It's a long and lonely road yet you'd rather hustle 24/7 than slave 9-to-5. You want your own freedom. You want to belong to "The Entrepreneur Club". Among the ones who don't fit. The ones who make things happen on their own terms. Your family might not approve your decision. Your friends are skeptical. What remains is you. Searching for the right strategy to increase traffic to your eCommerce website. Looking for the best tactic to convert on your F

eCommerce Tips

13 Exciting eCommerce Brands To Follow For Inspiration

Whether you've just started to work on your eCommerce, or you're thinking to "pivot" and go in another direction, it's always good to benchmark other successful brands that are selling online direct-to-consumer. It's easier than ever now to start a business and work on solving your own problems but it takes guts and courage to come up with an idea, execute on it and disrupt a whole industry. Below are 13 brands we believe are putting together the key ingredients to build profitable eCommerce bu

eCommerce Tips

These 7 Inspirational Stories Will Help You Keep Working on Your eCommerce Despite No Sales Yet

When you think you've hit rock-bottom, don't forget very few got to the top by magic. It takes time, and hustle, and grit to take-off. Most of the successful entrepreneurs we admire failed at some point. But they kept going. Below is a list of women and men who kept pushing. You can too. Still doubtful after you read this? Email us [[email protected]?Subject=Struggling] your story. 1) Jack Ma Got rejected for a job at KFC, failed the college entrance exam twice, launched one of the first i

eCommerce Tips

5 Ridiculously Simple Hacks For Your eCommerce to Win Customers For Life

Maybe you've heard about this recent story between Tesco (grocery store from the UK) and a customer complaining on social media about a dead worm found in a cucumber. You'll laugh when you read Tesco's brilliant response. From a customer retention perspective, Tesco's initiative had everything you'd expect to win a customer for life and even more: * friendly tone * empathy * collaboration * surprise * fun You don't have to be Tesco. But you can step up your game with your customer's relat

eCommerce Tips

How These 8 eCommerce Brands Delight their Customers on Twitter and What You Can Learn From Them

The best eCommerce brands on Twitter are the ones that respond to every single tweet they receive. That's the way it works. If you're not doing this yet, find the time to do so. Whether you have 10 followers, or 1,000, or 1,000,000, it doesn't matter. Because it's not about the width. It's about the depth of each of the interaction you have with your customers. > Twitter is the cocktail party of Internet—Gary Vaynerchuck Big brands that care about their customers are often the best on Twitte

eCommerce Tips

Top 5 Productivity Tools an Ex-Googler Uses to Run His eCommerce Startup

Steve Feiner used to work at Google as a “problem solver” in corporate strategy and data analytics for three years. Now, he is bringing fresh and beautiful flowers to everyone's door in Singapore. In 90 minutes. From his past and current experience as a busy eCommerce entrepreneur, Steve shares with us his top 5 tools he is using everyday to grow [A Better Florist]( https://www.abetterflorist.com/" target="_blank) and improve productivity. Over to Steve: 1. [Followup.cc](https://followup.cc/"

eCommerce Tips

10 Inspiring Quotes To Understand the Post-Purchase Experience Mindset

The post-purchase experience is critical for your store. Most of the store owners we know focus first on driving traffic and making the sales. They are right. But how can you encourage repeat customers? In the long run, it's cheaper and much more profitable to keep customers coming back. It's of course harder. That's the main reason why the post-purchase experience is key to any online stores. The post-purchase experience is the interactions you have with your customer after the sale. It invol

eCommerce Tips

Tips to launch your brand by TravisLeon

TravisLeon is not your typical watch brand. It was first launched on Kickstarter by two entrepreneurs, Travis and Leon. We had the chance to talk with them on what it's like to launch a new brand, how to master customer experience, and some tips to start your project. Before we dive in, can you tell us a bit more about your background Leon? Leon: I’m a problem-solver, I spent the last 6 years working in and with startups. I have also spent a year in Stockholm, Sweden where I got inspired with

eCommerce Tips

Boost Your Ecommerce Sales with Pinterest

Something exciting happened last week at Bigcommerce. Something that's showing us where eCommerce is going in the future. After Shopify, now any Bigcommerce merchants can sell via the [Pinterest app](https://www.bigcommerce.com/pinterest " target="_blank). We'll detail below how to proceed, and the requirements to follow. Before going further, please note that this is US only at first. Still, there's plenty to learn about Pinterest so take two minutes to read this. But first, why Pinterest? [P

eCommerce Tips

Building Momentum on Instagram with BOXRAW

When we first noticed BOXRAW, we were intrigued. That's a great name we thought. It's short - just two syllables. It's catchy and it stays. BOXRAW. BOX. RAW. There was something wild about that name, so we checked their website. Then it whole made sense. Consistency Consistency is key when you plan to launch your brand. Practise makes perfect they say. Practise is mandatory for all boxers, the same goes for any entrepreneurs out there who want to launch their own brand. You must practise and d

eCommerce Tips

5 Apps To Grow Product Reviews on Your Shopify Store

> "A person’s name is to him or her the sweetest and most important sound in any language." This quote is from Dale Carnegie. He wrote it in 1936 in his classic book: How to Win Friends and Influence People. In one chapter, he emphasises that "the average person is more interested in their own name than in all the other names in the world put together." Using names is powerful. Product Reviews to boost sales If you want to sell more, you have to display names, therefore reviews of customers c

eCommerce Tips

Facebook recently rolled out Canvas and you'd be silly not to try it

We are always hunting for new tools. Tools to help eCommerce entrepreneurs make a difference. Advertising your store is key to drive traffic but also target the right customers. The ones who will most likely buy from you. And Facebook might have built the best tools to target new audience by age, gender, and interest. How? It's easy to understand how. We are almost all on Facebook with our personal profiles. We are eager to share special moments with our friends. We comment, like, share articl

eCommerce Tips

Shopify updated its pricing, here's what changed

We are big fans of Shopify at AfterShip. We went to their recent Shopify Unite event a couple of months ago in San Francisco. It was a lot of fun [https://aftership.ghost.io/thank-you-shopify-unite/]. Many AfterShip users sign up with us through Shopify. [Our app]( https://apps.shopify.com/aftership" target="_blank) is among the essentials app to download when you launch your shop. And it's free. Our users are happy (843 reviews with a 5-star rate) and we strive to improve this: It's always

eCommerce Tips

5 Podcasts Every eCommerce Entrepreneurs Should Listen To

We are big fans of podcasts here at AfterShip. We've selected 5 we think you should give it a try and subscribe to them if you think they can help you grow your business. Shopify Masters Podcast Felix Thea is good at finding tactics to grow your store's traffic on his website: Traffic and Sales [www.trafficandsales.com]. And he also finds the time to interview ambitious entrepreneurs in his podcast. We love his podcast probably because he finds the resources to feature so many different storie

eCommerce Tips

Three inspirational quotes by Mark Zuckerberg at Facebook F8 2016

Facebook Mission > "Give everyone the power to share anything with anyone." - Mark Zuckerberg at F8 2016 Facebook Messenger Platform Moving forward, you can buy flowers or subscribe to news via Messenger. Facebook Messenger would be THE communication channel for connecting merchants / online retailers with the buyers. Developers can build bots at Messenger, meaning it is also like your intelligent shop assistant. Yes - we could think of some cool features from AfterShip building on this pl