Bill Gates, a business tycoon, once said, “We all need people who will give us
feedback. That’s how we improve.”
We believe he has uttered golden words, because there’s nothing more valuable
than customer feedback these days. Both positive and negative customer reviews
help businesses greatly.
How?
Well, positive feedback sheds light on those factors that often leave customers
impressed. By optimizing such factors, you can easily turn happy customers into
brand advocates. On the other hand,
