To provide a personalized returns experience, multiple languages are available! You can now display the branded returns page in different languages. Language settings From the new admin portal [https://admin.returnscenter.com], go to Settings > Languages Click “Add languages”, and then you can add languages, also you can remove languages from the list. Further, you can change the default language of your returns page. Branded returns page Added languages will be displayed in the language dr
Reach your subscribers at the right time It's hard to notify international customers at the right time as they are in diffferent time zones. We launched a new feature at Automizely Messages to solve this problem. A new scheduling option Simply choose Time zone of each subscriber while setup a web push schedule. All your subscribers will receive your message at the specific time in their own time zone. Try it out for free. Sign up Automizely Messages [https://apps.shopify.com/automizely-messag
For enterprise retailers having multiple brands, you want to provide a different customer experience across brands. We're very excited to introduce you the new multiple tracking pages to the Enterprise plan, allowing retailers to set multiple layout of tracking pages under the same AfterShip account. Each tracking page has individual settings, including theme, marketing assets, design elements (e.g. fonts, colors) and languages. Other than setting up multiple tracking pages for different bra
Today we launched a new update to our Returns Center product. We are now supporting Shopify merchants to refund directly from Returns Center. So you could manage your returns and refund in a single place. 2 options of Shopify refund For all Shopify merchants, you could easily Refund to original payment method to shoppers. If you are a Shopify Plus [https://www.shopify.com/plus] merchant, you could choose to refund to store credit by issuing Gift Card to shoppers. How to refund to original paym
With AfterShip's latest integration, enterprise plan users can enable customers to subscribe to delivery updates via Facebook Messenger notifcations. Facebook Messenger has been a key channel for brands to communicate to customers given its high open rate and click through rate. What's the best? it is a totally white-label solution unlike other solutions in the marketing. Meaning the notifications are sent from your Page. What customers see By connecting your Facebook Page to your AfterShip
Thanks to the hard work of our engineers and product team, today we are launching AfterShip for Zendesk integration [https://www.zendesk.com/apps/support/aftership] to all enterprise accounts. With the AfterShip app for Zendesk, your customer success teams can see the latest delivery status of related shipments of your customers easily, without switching between application. Agents can easily copy and paste the latest results together with a one-click tracking link. 👉Install AfterShip app at Z
Our team has been working hard, and just launched the new AfterShip portal ( https://admin.aftership.com). It comes with new dashboard and reports capability that analyses your shipping performance and tracking page engagement. It has also adopted the beautiful Shopify Polaris UI that makes it mobile responsive and user friendly. In this post we will walk through some new key changes: 1. Shipment dashboard 2. Tracking page dashboard 3. Detailed reports 4. Shipment list - Saved search & fil
It has been a while since we wrote about AfterShip features (sorry for being lazy on marketing ;). We now switch to ghost [https://ghost.org/] platform for our blog and hopefully forcing ourselves to write more. While we grow our team to now 23 people (in which 21 are developers), the team has been working hard to rewrite AfterShip API [https://www.aftership.com/] and upgrade to v5. We have learned a lot in the last 3 years and it is time to clean up the codes and make the system more scalable.