Product Updates

A collection of 93 posts

Product Updates

AfterShip now tracks over 600 carriers worldwide

AfterShip is extremely proud to present one of our most important milestones: We now support over 600 carriers worldwide! This marks a new beginning of AfterShip as a reliable and inclusive tracking platform in the world. We will continue to connect new carriers into the AfterShip universal. Stay tuned, more and more carriers are on the way. See full list of supported carriers by AfterShip here: https://www.aftership.com/couriers

Product Updates

Product Update: Multi-language Branded Returns Page

To provide a personalized returns experience, multiple languages are available! You can now display the branded returns page in different languages. Language settings From the new admin portal [https://admin.returnscenter.com], go to Settings > Languages Click “Add languages”, and then you can add languages, also you can remove languages from the list. Further, you can change the default language of your returns page. Branded returns page Added languages will be displayed in the language dr

Product Updates

Product Update: Send web push messages to your subscribers in their time zones

Reach your subscribers at the right time It's hard to notify international customers at the right time as they are in diffferent time zones. We launched a new feature at Automizely Messages to solve this problem. A new scheduling option Simply choose Time zone of each subscriber while setup a web push schedule. All your subscribers will receive your message at the specific time in their own time zone. Try it out for free. Sign up Automizely Messages [https://apps.shopify.com/automizely-messag

Product Updates

Introducing Multiple Tracking Pages

For enterprise retailers having multiple brands, you want to provide a different customer experience across brands. We're very excited to introduce you the new multiple tracking pages to the Enterprise plan, allowing retailers to set multiple layout of tracking pages under the same AfterShip account. Each tracking page has individual settings, including theme, marketing assets, design elements (e.g. fonts, colors) and languages. Other than setting up multiple tracking pages for different bra

  • AfterShip
    AfterShip
Product Updates

Refund to Shopify orders in Returns Center

Today we launched a new update to our Returns Center product. We are now supporting Shopify merchants to refund directly from Returns Center. So you could manage your returns and refund in a single place. 2 options of Shopify refund For all Shopify merchants, you could easily Refund to original payment method to shoppers. If you are a Shopify Plus [https://www.shopify.com/plus] merchant, you could choose to refund to store credit by issuing Gift Card to shoppers. How to refund to original paym

Product Updates

AfterShip + Omnisend integration

Today we are proudly announcing Omnisend's integration with AfterShip. (Big thanks to the Omnisend team 🤘) Omnisend [https://www.omnisend.com/] is a top marketing automation tool for Shopify and Shopify Plus sellers. By analysing customer's purchase, browsing and campaign experiences, Omnisend can customize the marketing campaigns to send out messages via emails, SMS and other channels. With AfterShip, Omnisend can receive different delivery events for each shipment from your AfterShip account

Product Updates

AfterShip + Loox integration

Today we like to officially announce the Loox [https://loox.app/] integration for AfterShip. Loox is a top Shopify reviews application that help brands to collect product reviews at the right timing, and displays the customer's product reviews at online store fronts and other channels. Thanks so much for the Loox team to integrate with AfterShip 🍺. With Loox's integration to your AfterShip account, you can schedule to send emails using actual delivery time to collect product reviews. You can n

Product Updates

Launching AfterShip for Facebook Messenger

With AfterShip's latest integration, enterprise plan users can enable customers to subscribe to delivery updates via Facebook Messenger notifcations. Facebook Messenger has been a key channel for brands to communicate to customers given its high open rate and click through rate. What's the best? it is a totally white-label solution unlike other solutions in the marketing. Meaning the notifications are sent from your Page. What customers see By connecting your Facebook Page to your AfterShip

Product Updates

Launching AfterShip for Zendesk Support

Thanks to the hard work of our engineers and product team, today we are launching AfterShip for Zendesk integration [https://www.zendesk.com/apps/support/aftership] to all enterprise accounts. With the AfterShip app for Zendesk, your customer success teams can see the latest delivery status of related shipments of your customers easily, without switching between application. Agents can easily copy and paste the latest results together with a one-click tracking link. 👉Install AfterShip app at Z

Product Updates

Introducing the new AfterShip portal 🤘

Our team has been working hard, and just launched the new AfterShip portal ( https://admin.aftership.com). It comes with new dashboard and reports capability that analyses your shipping performance and tracking page engagement. It has also adopted the beautiful Shopify Polaris UI that makes it mobile responsive and user friendly. In this post we will walk through some new key changes: 1. Shipment dashboard 2. Tracking page dashboard 3. Detailed reports 4. Shipment list - Saved search & fil

  • AfterShip
    AfterShip
Product Updates

Launching tracking page engagement dashboard and report

AfterShip Tracking Page allows stores and brands to show delivery updates and engage customers with marketing assets and social media contents. We have launched analytics to allow you to quickly view your tracking page performance, and a report feature to allow you to see the detailed data over time, with different metrics and dimension. How to find tracking page dashboard and report? When you login secure.aftership.com, please click the analytics icon in the navigation bar and there will open

  • AfterShip
    AfterShip
Product Updates

Product Update: Returns Page in your language

Language setting in Returns Center You can choose a language for your Returns Page. A Localized Returns Experience Simply click the new Language setting. The following languages are available now: * Spanish * French * German * Portuguese * Chinese (Simplified) Contents in your Returns Page are switched once you save the language setting. Together with the customizable contents and notification emails, you are now able to provide a fully localized return experience for customers. Try

Product Updates

Product Update: Auto approve RMA with Returns Center

Introducing Auto Approval Now you can skip the RMA approval process in Returns Center. Auto Approval Simply change the Approval Process setting of a Returns Method to Auto. While customers request a return with this Returns Method, the RMAs would be approved automatically. Customers receive the returns instructions right away. Try it out for free. Sign up Returns Center [https://apps.shopify.com/returns-center-by-aftership?utm_source=post&utm_medium=blog] .

Product Updates

Introducing Marketing Assets for Tracking Page

Now you can upload more images to your tracking page to upsale your customers. Keep customers engaged by adding your Instagram feed on the branded tracking page. Further promote your brand and up-sell using exciting marketing images or gifs linking back to your store to increase returning customers. Add Marketing Assets In AfterShip, Click on Tracking Page Settings, Choose Theme Sake to manage and upload your marketing assets.

Product Updates

Product Update: Zones and Routing Rules for Returns Center

What's new in Returns Center We are proud to announce the availability of Zones and Routing Rules in AfterShip Returns Center. Zones Group countries into a zone. Customers returns using the same ways in a zone. e.g. For US, we send returns labels to customers. e.g. For rest of world, customers could returns with their choice of couriers. Routing Rules Configure relevant Returns Methods to customers by setting rules in a "if this then that" manner. e.g. If returns reasons is Damaged items t