returns and exchange

A collection of 2 posts

returns and exchange

How do outdated returns processes negatively affect businesses?

Companies that possess good product returns policies end up profiting from good returns on brand image and client satisfaction. Bad returns processes can hurt an online retailer’s brand reputation. > If a valued customer has a negative return experience, they may never shop with the brand again. This is particularly detrimental to brands since existing customers are 50% more likely to try a new product and spend 31% more than new customers (source [https://www.invespcro.com/blog/customer-acq

  • AfterShip
    AfterShip
AfterShip• 1 min read
AfterShip Returns Center

Black Friday is here! Time to update your return policy

With the retail landscape shifting to the new normal due to the ongoing coronavirus pandemic, it would be something to look forward to if the busiest and craziest shopping weekend of the year would be a make or break for the retailers feeling the pain of the pandemic lockdown. Between 2013-2019, US retailers bagged more than a whopping $5 billion in online sales during the Black Friday weekend. Undeniably, this year too with the covid-outbreak, customers would be more inclined towards sweeping