Returns & Exchanges

AfterShip Returns now integrates with ShipHero

Thanks to the new AfterShip Returns integration with ShipHero, you can simplify creating RMAs for returns—automatically generating them within ShipHero every time a return is initiated. Why AfterShip Returns + ShipHero? With this integration, you can stop wasting time manually building returns in ShipHero. Our AfterShip and ShipHero integration provides your team with the necessary RMA data for hassle-free inspection and inventory updating, eliminating laborious manual work. With AfterShip R

On Track: 5 Tips to Enforce Your Return Policy

In the current retail climate, eCommerce brands and merchants must place increased value on designing returns policies that protect their bottom line and set clear expectations. Increasingly, customers expect more from their buying experience, and companies must take proactive steps to meet those expectations. By creating an efficient return policy that communicates terms and conditions and options for an item exchange and refunds, businesses can build trust with customers and ensure their bran

On Track: Turning Returns into an Additional Source of Revenue

📊Key Insight: Returns can be confusing and sour a customer's experience. Go beyond your customer’s expectations and create another touchpoint for customers to shop anew. As customer journeys evolve and become more complex, returns become ever more crucial. Seamless return experiences mean minimizing the risk of confusion while contributing to long-term customer satisfaction. Improving returns presents an invaluable opportunity, even helping your experience stand out among competitors. Accordi

Check Out What’s New in AfterShip Returns (January 2023 Release)

AfterShip Returns announced multiple new features in January month to empower merchants to provide an enhanced post-purchase experience to their customers. Let’s take a quick look at all these features and how they can impact your business in a positive way. Customize content for the branded returns page Easy customization is one of the most crucial aspects of the eCommerce industry as it helps merchants like you create a unique look and feel for your store. It also helps to create a more per

Upgrade and get more out of your AfterShip Returns Center plan

We continue to innovate and improve, adding value to the user experience and empowering you toward a seamless returns process. What’s the hoo-ha? We recently did a deep dive into the state of eCommerce and the online shopping experience and the study produced some key findings: • eCommerce is surging—shoppers are buying more online than they do in-store • Customer concerns over quality and sizing remain consistent • 75% of people report that shipping is often unreliable, with issues arising f

The Top Returnly Alternatives and Competitors

With Returnly discontinuing its service by October 1st and new subscriptions being terminated by September 1st, it's crucial to select another established platform promptly. Delaying the transition can lead to manual returns, operational inefficiencies, and a negative customer experience. This becomes even more critical during peak shopping periods like Black Friday and Cyber Monday, where the risk of lost sales and reduced customer loyalty is high. To save you time searching multiple sites, w