Tracking & Shipping

Why Estimated Delivery Dates Are Critical During BFCM (and Beyond)

When it comes to eCommerce, conversion is key.  If you’re an online seller, you want to do everything you can to eliminate friction and increase conversion rates on your product description (PDPs) and checkout pages. One way to do that is to provide accurate estimated delivery dates (EDD) to your consumers before they make the purchase. This is especially important during peak shopping seasons, like Black Friday and Cyber Monday, when buyers are primed to purchase but also overwhelmed with opt

Why Choosing the Right 3PL is Key to a Better Shipping and Post-Purchase Experience

This post was created by a guest of AfterShip. The views and opinions expressed herein aren't necessarily endorsed by us. If you're a community member interested in contributing to our blog, email us to inquire. In the age of online shopping, your brand’s shipping process can make or break your reputation. Customers expect fast, reliable deliveries—fail, and they won’t forget.  The post-purchase experience, from providing estimated delivery dates to tracking updates to final delivery, plays a

How to Fight Porch Piracy in BFCM 2024

Black Friday Cyber Monday (BFCM) in 2024 is set to be a whirlwind of online shopping excitement, with countless packages soon journeying to eager customers worldwide. But alongside the buzz and bustle of the peak shopping season, there's also an increased risk of porch piracy — a threat that can cut into your revenue and ruin your customers' post-purchase experience. Not only does this impact your bottom line, but it upsets customers — they may even blame you for it. As eCommerce merchants gear

Navigating eCommerce and Post-Purchase Shipment in the Asia-Pacific Region (APAC)

eCommerce and post-purchase shipping practices differ around the world. This blog series will explore the unique challenges and opportunities in each region. Our first two blogs covered North America and Europe. In this blog, we’ll focus on the diverse and complex Asia-Pacific region. In the third installment of our series on eCommerce and post-purchase shipment, we’ll focus on the Asia-Pacific region (APAC). APAC is a rapidly growing market for eCommerce, with China, Japan, Australia, and Sout

What Shoppers Want: Apple Wallet Order Tracking

Give your customers what they want: convenient and accurate order tracking in one place.

Digital Customer Experience: What It Is and Why It Matters

Learn the critical elements of DCX and the essential strategies for optimizing the entire customer journey online.