Cainiao Tracking Tracking

Cainiao Tracking

Cainiao Smart Logistics Network Limited, formerly known as China Smart Logistics Network, is a Chinese logistics company launched by Alibaba Group.
Cainiao branded tracking experience
For businesses

Cainiao branded tracking experience

Give customers the best post-purchase experience with proactive delivery updates.

Cainiao tracking API and webhooks
For developers

Cainiao tracking API and webhooks

Designed for developers to integrate Cainiao tracking functionality easily using
Cainiao tracking API

Get Cainiao updates with AfterShip mobile app
For shoppers

Get Cainiao updates with AfterShip mobile app

Keep your shopping organized. Never miss your Cainiao delivery again.

About Cainiao

Cainiao Network Technology Co., Ltd. is a Chinese logistics company founded in 2013 by Alibaba Group and other companies. Its main objective is to provide technology-driven logistics services that support e-commerce businesses worldwide. Cainiao has developed and operates a smart logistics platform that integrates a broad range of logistics providers, warehouses, and transportation solutions, enabling it to manage end-to-end supply chain management.

The company's logistics network covers over 200 countries and regions worldwide, with more than 3,000 logistics partners and over 30 cargo airlines. With its cutting-edge technologies such as big data analytics, artificial intelligence, and the Internet of Things (IoT), Cainiao aims to optimize last-mile delivery and enhance customer experience.

Cainiao's ultimate goal is to enable faster and more efficient delivery for e-commerce businesses while providing better service to customers globally. As a global industrial internet company and the logistics arm of Alibaba Group, Cainiao adopts a collaborative approach that aims to improve efficiency and customer experience for all players along the supply chain. The company is committed to delivering anywhere in China within 24 hours and across the globe within 72 hours, thus carrying forward Alibaba's mission of making it easy to do business anywhere.

Cainiao's Consumer Services

Cainiao is a smart logistics service provider that offers various digital express services to consumers. The company provides cost-effective delivery services to consumers in counties and villages across China through Cainiao Rural. Additionally, with the rollout of Cainiao Post stations in communities, campuses, and villages in China, Cainiao also offers door-to-door parcel collection services and parcel-tracking services to customers.

Cainiao Guoguo is another innovative digital product offered by the company, which dispatches couriers online to take on delivery needs of consumers. The platform also offers highly reliable package delivery services with "one-hour door-to-door" pickup. Currently, Cainiao Post has covered over 200 cities, nearly 3,000 colleges and universities, and more than 30,000 villages, providing convenient delivery services to more than 300 million people.

Apart from these services, Cainiao is committed to creating a 15-minute community lifestyle circle by offering additional services such as group buying, laundry, recycling, and much more. With its dedication towards Corporate Social Responsibility (CSR), Cainiao aims to make agricultural products reach consumers faster by building warehouses at fruit origins.

Cainiao's China Supply Chain

Cainiao‘s digital supply chain management system provides diversified services including warehousing and distribution facilities across China. As of 2020, Cainiao has served over tens of thousands of brands.

For consumer supply chains, Cainiao helps merchants integrate online and offline inventory, achieve “one-stock” operation, and connect to various e-commerce platforms such as Tmall stores, Tmall Supermarket, Freshippo, Alibaba’s LST, and others. They prepare parcels in warehouses nationwide in advance, then accurately transfer and replenish them, enabling same-day, next-day, and door-to-door delivery services. Cainiao aims to enhance consumer experience and repurchase rate by building a major logistics network.

In M2C (Manufacturer to Consumer) supply chains, Cainiao offers cost-effective warehousing and distribution services through both local and cloud warehouses across industrial belts. They provide drop-shipping directly from manufacturers to consumers, helping merchants with production and R&D, and enhancing their market competitiveness from the supply side.

Cainiao's Global Solution

Cainiao is a logistics platform that offers global solutions to businesses, mainly for small and medium-sized enterprises (SMEs) in China. The company's global solutions include Global Express, Global Supply Chain, and Global Freight.

Global Express focuses on providing export logistics services to SMEs in China. This service connects Chinese businesses to overseas consumers more conveniently and economically by collaborating with over 200 international partners to offer logistics services in over 200 countries worldwide. The services provided by Global Express include cargo collection, international line-haul, overseas feeder services, as well as overseas last-mile delivery services.

On the other hand, Cainiao's Global Supply Chain offers omni-channel global supply chain services for imported commodities. It covers the entire process from collecting goods abroad, warehousing, distribution, and line-haul transport to customs clearance. Cainiao utilizes its competitive advantage in warehousing, customs systems, and smart dispatch in China to expand its services to ports, line-haul, warehouses in overseas markets.

Frequently Asked Questions

See what our customers are saying about our shipment tracking

Aurelie S.
Aurelie S. - Gestionnaire de comptes in Octave Assurances Inc
Amazing Service !! They are quick to respond, patient, SUPER HELPFUL They are very welcoming and always follow up to make sure we are ok with our process ! Thank you
Kartik L.
Kartik L. - SDL
Easy and Powerful! The platform was easy to use and I loved it helped integrate several tracking information into one singular place and notified me of statuses and delays! Its user friendly and I loved it let me customize my page to an extent!
Nitin R.
Nitin R. - Technical Specialist
Great Shipping App for Onsite Shipments. Fast shipping, multiple shipping partner options, user-friendly site, fast pickup as well from Marchant, customer support is good. Can ship inter-country
Charles C.
Charles C. - IT Specialist
Accurate And Easy Shipment Tracking. The best aspect for me is the way shipments can be easily tracked. The interface is simple, nicely designed and easy to use. Another thing I like is the availability of mobile apps which enable easy scanning of bar codes and receiving push notifications. I also like that the service is quite affordable.
Verified User
Verified User in Hospital & Health Care
Good order tracking solution with global coverage. Customer Service Flexible Pricing Account Management - Self Service Easy to integrate Simple UI Customizability of APIs Actionable insights and analytics Response for issues - excellent

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