AfterShip is an end-to-end, omnichannel solution that sparks loyalty and optimizes customer touchpoints to boost efficiency for global brands and retailers. Its solutions include shipment tracking, returns management, estimated delivery prediction, multi-carrier shipping, shipping protection, and carbon footprint accounting software.
With a team of 450 people, with 66% comprised of engineers and product managers, AfterShip ensures that each solution is easy to use, reliable, and frequently gets new feature releases. AfterShip works with over 17,000 customers, including large retailers and Fortune 500 companies.
Being platform agnostic, AfterShip connects to custom experiences, Shopify, Shopify Plus, BigCommerce, Magento, Salesforce, and more. AfterShip plugs directly into an extensive partner ecosystem of over 20 technology and 3PLs partners, such as Klaviyo, Gorgias, Yotpo, Shipbob, and more. Moreover, AfterShip provides in-depth API and webhook documentation for quick and easy connectivity.
AfterShip Returns is a returns management software that uses automation to help eCommerce retailers deliver a positive returns and exchange experience, optimize return costs, and retain more revenue.
AfterShip Returns provides retailers with branded returns page, incentivized exchanges, partial returns for bundles, store credits, in-store returns, rule-based automation, automated resolutions, label generation, drop-off, green returns, and an analytics dashboard.
AfterShip Returns works with more than 23 carriers, and supports auto-label generation without additional connectors or apps. The wide carrier network supports 310,000+ return drop-off locations worldwide, including box-less and label-free returns for US-based FedEx & Walgreen locations, and Happy Return Return Bars. By connecting to AfterShip Tracking, brands can send proactive tracking information for exchanges, and new orders without implementing an additional solution.