01. Better compliance, more Secure

Unlike Redo, built primarily for SMBs, AfterShip offers a fully enterprise-grade post-purchase system including Tracking, AI-EDD, Returns and Warranty, certified by SOC 2, ISO 27001, and GDPR, ensuring long-term reliability. As a Shopify Plus partner, AfterShip integrates with more platforms and provides unmatched enterprise support through significant R&D investment and a dedicated solution architect team.

02. Gain more control with flexible pricing model

AfterShip Returns keeps your brand front and center, not Redo’s or any third party’s. With both free and consumer-paid return options, AfterShip lets you choose the model that best suits your business goals—whether it’s reducing costs, enhancing the post-purchase experience, or even gaining additional revenue from returns. Our strong partnerships with Easyship and GPS also lower reverse logistics costs, providing more flexibility in managing shipping expenses.

03. Fully customizable and seamless returns experience

AfterShip offers a fully customizable, seamless returns experience, integrating directly into your website with no redirects or confusion—unlike Redo’s basic approach. Besides proactive updates on return status, only AfterShip provides tracking status and estimated arrival times for returned items once shipped, giving customers peace 
of mind. Additionally, our built-in rate shopping feature automatically selects the best carrier rates, helping merchants save on shipping costs without compromising service quality.

04. Simpler returns, happier customers

The integration between AfterShip Returns and Gorgias AI agent takes the CX to the next level. Shoppers can initiate return and exchange requests, track status updates—all within the chat window, without switching pages. This frictionless experience makes returns faster, easier, and far more satisfying than what Redo can offer. Besides, backed by 6x more carrier integrations and 310K+ drop-off locations, it is more convenient for shoppers to ship back their return items with brands using AfterShip Returns.

05. More automated, more efficient returns

AfterShip drives operational excellence by automating return approvals, notifications, and workflows with unmatched flexibility. Through seamless integration with the Gorgias AI agent, it empowers instant, AI-driven RMA creation and real-time status updates—dramatically reducing manual tasks and lightening support workloads. This level of intelligent automation far surpasses Redo’s basic capabilities.

06. Drive more revenue with smarter exchanges

AfterShip outperforms Redo with its AI-powered exchange recommendations, offering dynamic, personalized incentives that significantly boost customer conversion. While Redo relies on a basic exchange flow, AfterShip’s advanced AI engine delivers smarter, more targeted upsell opportunities, maximizing revenue recovery with every return.

07. Prevent losses with proactive fraud detection

AfterShip’s built-in fraud prevention analyzes return item details—like customer behavior, weight discrepancies, shipping date, and tracking number—to stop fraud before it starts. Unlike reactive solutions, AfterShip helps merchants avoid costly returns upfront, while Redo relies on third-party analysis after the fact.

08. Centralized warranty solution for all channels

While Redo limits warranty support to Shopify, AfterShip centralizes warranty claims across all sales channels—including Shopify, Amazon, and more. With tailored workflows, dedicated warranty reasons, and resolution options that align with your warranty policy, AfterShip provides a superior customer experience and gives merchants actionable insights to reduce future warranty claims.

09. Drive smarter decisions with advanced analytics

AfterShip Returns' dashboard offers 40+ actionable metrics, including customer-level insights, return reasons, and revenue breakdowns. Unlike Redo, which offers fewer metrics and lacks in-depth analysis, AfterShip empowers merchants to optimize decisions and drive long-term growth.

10. Scale faster with global support & expertise

AfterShip customizes solutions to fit your business needs, offering flexibility, excellent user experience, and fast support to speed up time-to-market. Our solution integrates seamlessly with your tech stack—no friction, even for headless commerce. With multi-currency support, role-based access, and a parent-child organization structure, scaling your business is effortless. Plus, nearly everything is self-serve, with 24/7 global support always available.