AfterShip Returns VS Redo
Compared to Redo, AfterShip offers enterprise-grade returns which is more secure, customizable, and automated —designed to cut costs, boost CX, and scale with your business.
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Trusted by the world’s biggest brands
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AfterShip gives you what Redo can't
Unlock additional revenue from return insurances that Redo cannot offer.
Flexible pricing options tailored to your business needs.
Generate profit with revenue-sharing model. $0 upfront cost.
Superior returns solution with cost coverage model included.
VS
Single pricing model
100% of return fees earned go to Redo
Basic returns handling with cost coverage model
Build, manage and scale - AfterShip does it better for you
01. Better compliance, more Secure
Unlike Redo, built primarily for SMBs, AfterShip offers a fully enterprise-grade post-purchase system including Tracking, AI-EDD, Returns and Warranty, certified by SOC 2, ISO 27001, and GDPR, ensuring long-term reliability. As a Shopify Plus partner, AfterShip integrates with more platforms and provides unmatched enterprise support through significant R&D investment and a dedicated solution architect team.
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02. Gain more control with flexible pricing model
AfterShip Returns keeps your brand front and center, not Redo’s or any third party’s. With both free and consumer-paid return options, AfterShip lets you choose the model that best suits your business goals—whether it’s reducing costs, enhancing the post-purchase experience, or even gaining additional revenue from returns. Our strong partnerships with Easyship and GPS also lower reverse logistics costs, providing more flexibility in managing shipping expenses.
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03. Fully customizable and seamless returns experience
AfterShip offers a fully customizable, seamless returns experience, integrating directly into your website with no redirects or confusion—unlike Redo’s basic approach. Besides proactive updates on return status, only AfterShip provides tracking status and estimated arrival times for returned items once shipped, giving customers peace of mind. Additionally, our built-in rate shopping feature automatically selects the best carrier rates, helping merchants save on shipping costs without compromising service quality.
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04. Simpler returns, happier customers
The integration between AfterShip Returns and Gorgias AI agent takes the CX to the next level. Shoppers can initiate return and exchange requests, track status updates—all within the chat window, without switching pages. This frictionless experience makes returns faster, easier, and far more satisfying than what Redo can offer. Besides, backed by 6x more carrier integrations and 310K+ drop-off locations, it is more convenient for shoppers to ship back their return items with brands using AfterShip Returns.
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05. More automated, more efficient returns
AfterShip drives operational excellence by automating return approvals, notifications, and workflows with unmatched flexibility. Through seamless integration with the Gorgias AI agent, it empowers instant, AI-driven RMA creation and real-time status updates—dramatically reducing manual tasks and lightening support workloads. This level of intelligent automation far surpasses Redo’s basic capabilities.
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06. Drive more revenue with smarter exchanges
AfterShip outperforms Redo with its AI-powered exchange recommendations, offering dynamic, personalized incentives that significantly boost customer conversion. While Redo relies on a basic exchange flow, AfterShip’s advanced AI engine delivers smarter, more targeted upsell opportunities, maximizing revenue recovery with every return.
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07. Prevent losses with proactive fraud detection
AfterShip’s built-in fraud prevention analyzes return item details—like customer behavior, weight discrepancies, shipping date, and tracking number—to stop fraud before it starts. Unlike reactive solutions, AfterShip helps merchants avoid costly returns upfront, while Redo relies on third-party analysis after the fact.
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08. Centralized warranty solution for all channels
While Redo limits warranty support to Shopify, AfterShip centralizes warranty claims across all sales channels—including Shopify, Amazon, and more. With tailored workflows, dedicated warranty reasons, and resolution options that align with your warranty policy, AfterShip provides a superior customer experience and gives merchants actionable insights to reduce future warranty claims.
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09. Drive smarter decisions with advanced analytics
AfterShip Returns' dashboard offers 40+ actionable metrics, including customer-level insights, return reasons, and revenue breakdowns. Unlike Redo, which offers fewer metrics and lacks in-depth analysis, AfterShip empowers merchants to optimize decisions and drive long-term growth.
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10. Scale faster with global support & expertise
AfterShip customizes solutions to fit your business needs, offering flexibility, excellent user experience, and fast support to speed up time-to-market. Our solution integrates seamlessly with your tech stack—no friction, even for headless commerce. With multi-currency support, role-based access, and a parent-child organization structure, scaling your business is effortless. Plus, nearly everything is self-serve, with 24/7 global support always available.
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See how AfterShip Returns and Redo stack up
Compare AfterShip and Redo on Shopify app store
Reviews and ratings from verified customers can go a long way in helping you select the right return management platform. Explore AfterShip and Redo ratings from Shopify app store to help you make an informed decision.
AfterShip
4.6
1,288 AfterShip Reviews
Oct 25, 2022
“Easy setup, saves time with automation”
Have been using this return app for a few years now. Easy to install and set up your return page & return rules. It saves time by allowing customers to fill in their requests on their own. Things can be automated. They also have some label generation capacities, but I have not been using this option it as this is more US oriented service.
Oct 28, 2022
“Exceptional customer support for any issues”
AfterShip has been a real-time saver. We have been using this app for a while. Customer support is awesome. They always make sure to help us with any issues (if any) we encounter. I highly recommend this app to anyone looking for a dependable app to help them with their returns process and help them save time.
Redo
4.6
103 Redo Reviews
Apr 21, 2025
"Expecting better automation features"
1st time using app. I think this will be great once my personal issues are worked out. The automation did not work so well but Natalie helped me quickly. The app desperately needs automation to let you know there is a return coming. As a small business owner, we wear many hats and I need a reminder of what is ahead of me. Then I will update to 5 stars. I look forward to this being a great tool as my shipping demands increase.
Apr 11, 2025
“Frustrated with slow support and unresolved issues”
I'm upset with the support, I had problems and they took more than 1 week to resolve them, I've had a problem for 2 weeks and until now they haven't helped me, there's no way I can stop my store until the problems are resolved, unfortunately I had more dissatisfaction than joy with this app.
Switching from Redo to AfterShip
To guarantee a seamless transition from Redo to AfterShip with no loss of data, AfterShip provides a dedicated Solutions Architect.
Step 1. Plan
Formulate a plan to build the post-purchase system of your dreams. Think about the features you want and how they'll interact with your current tools.
Step 2. Configure
Configure return settings, exchange options, carrier connections, and customize page content and notifications in AfterShip Returns portal.
Step 3. Test
Test each return request to ensure a smooth shopper experience and streamlined operational workflows, including RMA processing, return shipping, exchange tracking, and more.
Step 4. Scale
Once everything is running smoothly, you can duplicate your custom settings as needed to support your growing business.
How AfterShip customers drive growth through smarter returns
Improve return experience
Recapture revenue
Reduce operational costs
Refine business strategy
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“AfterShip plugs in easily with our other vendors and solutions. Its integration with Rise.AI helps create a seamless refund-to-store credit feature, reducing process complexities and keeping our customers happy.”
Kari Beiswanger
Senior Product Manager, Retail & Operations
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“This exchange feature took every problem away. Historically, those would have just resulted in a dead refund. That amount will only keep going up as we get more and more returns.”
Nicolas Callas
Director of Operations
25%
of refunds converted into exchange and store credit
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“AfterShip Returns has helped us achieve a 50% reduction in returns management costs, primarily through the reduction of manual workload and errors.”
Rui Kojima
Senior Director of eCommerce
70%
reduction in return management costs
50%
reduction in operational costs by reducing manual workload and errors
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“Our previous solution was inflexible with integrations, lacking an open API, and was unable to provide quality analytics - leaving us with a disruptive user experience. It lacked a quality return tracking experience and was unable to charge customers return fees effectively.”
Stephen Davis Hernandez
Digital Product Manager
20%
revenue recaptured
10%
of refunds converted into store credit
Smarter Search & Browse
“AfterShip plugs in easily with our other vendors and solutions. Its integration with Rise.AI helps create a seamless refund-to-store credit feature, reducing process complexities and keeping our customers happy.”
Kari Beiswanger
Senior Product Manager, Retail & Operations
Product Recommendations
“This exchange feature took every problem away. Historically, those would have just resulted in a dead refund. That amount will only keep going up as we get more and more returns.”
Nicolas Callas
Director of Operations
25%
of refunds converted into exchange and store credit
Product Tagging
“AfterShip Returns has helped us achieve a 50% reduction in returns management costs, primarily through the reduction of manual workload and errors.”
Rui Kojima
Senior Director of eCommerce
70%
reduction in return management costs
50%
reduction in operational costs by reducing manual workload and errors
Strategic Merchandising
“Our previous solution was inflexible with integrations, lacking an open API, and was unable to provide quality analytics - leaving us with a disruptive user experience. It lacked a quality return tracking experience and was unable to charge customers return fees effectively.”
Stephen Davis Hernandez
Digital Product Manager
20%
revenue recaptured
10%
of refunds converted into store credit
Get started in only 30 minutes
Connect with our post-purchase experts to see how AfterShip can transform your customer journey.
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