Razer-sharp tracking analytics for a smooth post-purchase experience
Harry’s prides itself on keeping its eyes and ears open to see and listen to what customers’ expectations are from them. Doing what they are doing for the customers and making their lives comfortable, Harry’s was looking to stand out in the most overlooked part of the buyer’s journey–the post-purchase experience. They want to know everything in real-time to tell their customer everything in real-time.
Turning to AfterShip to optimize their post-purchase experience helped Harry’s keep its finger on each stage of the delivery lifecycle, from cart to door. AfterShip’s automated shipment tracking, insightful analytics, and extensive courier support allowed Harry’s team to get better visibility into the last-mile delivery customer experience from a single dashboard and channel more resources towards optimizing customer relationships.
- carrier data
- business strategy
- customer experience