Fabricating sartorial customer delivery experiences
Before turning to AfterShip, a leading high-end men’s apparel brand was having trouble identifying shipping issues before they arose. They didn’t have visibility into the shipping process and only found out about problems when customers complained.
They needed a powerful solution that would improve the customer experience while still being a perfect fit for their tech stack. After implementing AfterShip, they saw customer satisfaction increase with an NPS boost of 50+ points.
- customer service
- manual efforts
- NPS score