Refreshing returns one spritz at a time
For the past 5 years, Lume has been on a mission to change how you think about deodorant. They've been trailblazing a new way of eliminating odors before they begin.
But a significant issue that prevented Lume from delivering the best post-purchase experience was the backlog they were experiencing in their returns process. Their clunky system for processing returns needed a new flavor. AfterShip Returns Center helped revamp the return experience for customers, resulting in happier shoppers and employees!
- 6 hours/week
- saved on manual returns management
- 7 days
- reduction in refund process timeline
- 83 points
- increase in NPS