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Data-driven customer experience at a global scale
With business operations in over six major countries across Europe and millions of shipments each month, centralized shipment tracking for optimized customer experience became paramount for ManoMano. To set the wheels of their post-purchase expertise in motion, ManoMano handed over command of their delivery experience management to AfterShip. This helped ManoMano unify its tracking data across carriers on one interactive dashboard, resulting in improved delivery times, better carrier performance, timely delivery communication, and excellent customer support.
- Centralized
- shipment tracking
- Proactive
- delivery delay communication
- Saved time
- and cost on carrier integration
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