Finding what you want from wherever you are
Marc Nolan, a premium men's shoe brand that blurs the line between comfort and style, has been catching the eyes (and feet) of customers worldwide. But with more sales, more returns were inevitable. Marc Nolan was stuck with a painfully manual returns process, spending hours sorting through returns and creating a poor customer experience.
With AfterShip Returns Center, they now have a streamlined process that is easy for their team to use and manage.
- decrease in time spent on the returns process
- increase in the number of exchanges vs refunds
- decrease in refund requests