A business with high performing apparel with a splash
PELAGIC GEAR is a world leader in fishing gear and apparel. Still, they were left trawling through an ocean of customer service tickets with a returns solution and process that weren’t working for their shoppers or staff. That’s when they turned to AfterShip Returns Center.
Returns Center quickly provided PELAGIC GEAR with a returns management system that helped automate and streamline its process, reduce customer contact, and even drive up return purchases.
Now they have a returns process that leaves customers feeling appreciated.
- lift in purchases driven from the return portal
- drop in return contact tickets