Giving local artisans a global reach
A company that promotes enjoying life’s little pleasures, slowing things down and living life to the fullest shouldn’t have a complicated and stressful order fulfillment and delivery experience. That’s why Pura Vida integrated AfterShip’s automated shipment tracking solution into their eCommerce store for their artisan-created jewelry products.
This integration contributed to an improvement in CSAT (customer satisfaction score) by 5 percentage points, even amidst a switch to a new courier and new customer service help desk tool.
- Improvement in CSAT
- WISMO calls
- customer experience