Optimizing post-purchase journey at breakneck speed
SuperATV has been fueling off-road passion since 2003. They design, develop, and manufacture the world’s best aftermarket parts and accessories for UTVs and ATVs. And as their business scaled, their need to field customer calls and inquiries about shipments increased.
In the past, they managed their tracking system in-house. But as their business picked up speed, they quickly realized that it was time to take shipment tracking off their plates. They turned to AfterShip.
After partnering with AfterShip:
- The number of WISMO calls was greatly reduced
- Customers get real-time updates on when their shipments will arrive
- Their marketing team has more flexibility to make changes
- IT no longer needs to maintain an in-house system
- WISMO calls
- shipment updates
- marketing decisions