How a supply chain visibility tech provider streamlines its services with AfterShip’s API

Supply Chain Visibility Tech Provider

"AfterShip Tracking acts as a one-stop solution for shipment visibility. The support team is responsive and helpful in addressing our concerns."

Advanced Analytics / Information Management Lead

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About the company

This company is a provider of AI-powered application transformation services for the connected supply chain. With 12+ global hubs and 2,500+ consultants, their industry focus, supply chain expertise, consulting-driven approach and proprietary accelerators empower customers to thrive on change. They focus on analytics and AI-driven solutions that help brands get the most out of their supply chain. A heavy focus on shipment visibility within the digital logistics space prompted them to partner with AfterShip.

The challenges

This company helps its customers minimize risk, increase agility, enhance their customer experience and reduce costs by leveraging digital systems, collaboration and automation, analytics and insights and cognitive decision-making. Executing this requires skilled integrations - and they are an expert in this.

This process involves onboarding third-party logistics (3PL) providers. Before working with AfterShip, onboarding 3PLs took a lot of time and effort and required an extensive amount of collaboration with multiple 3PL teams. They also didn’t have the full shipment visibility they needed to help their customers make informed decisions. Because of this, their team’s productivity was lower, and the effort to monitor shipment information across all 3PLs was higher.

The outcome

The company was looking for opportunities to streamline its processes regarding shipment visibility and found the right fit in AfterShip. They leverage AfterShip’s multi-carrier tracking API data within its AI-powered product suite. They use this data to provide insightful supply chain recommendations and help their customers make data-driven decisions.

Once they implemented AfterShip Tracking, onboarding and monitoring 3PLs became much easier to manage. By efficiently managing their ecosystem, they were able to increase their on-time rate and reduce the number of shipment exceptions by approximately 10%. With stronger on-time rates and fewer shipment exceptions, they were able to reduce its service workload and decrease its WISMO tickets. With AfterShip saving their team around 5 hours per week on manual work, they can now focus on their customers' additional needs.