How THE ICONIC refined their customer experience with tracking automation
With THE ICONIC’s expansion spree came the additional responsibility of giving customers what they came to their website for–an excellent customer experience. With the post-purchase expertise of AfterShip as their backbone, THE ICONIC built an industry-leading customer experience with branded tracking pages and proactive delivery notifications. The up-to-the-minute information of the orders further empowered the Delivery and Parcels Team to boost the timeliness and relevance of customer feedback through perfectly-timed NPS surveys. Additionally, consolidating the shipping and delivery data into one powerful hub helped THE ICONIC optimize supplier operations through seamless integration with their merchant partners’ delivery network hassle-free.
- customer experience
- customer feedback loop
- supplier operations