Estimated Delivery Date

1. AI Estimated Delivery Date (AI EDD)

After placing an order, customers are most eager to learn about its delivery timeframe. Consequently, eCommerce businesses strive to provide estimated delivery dates (EDDs) to proactively answer customers' frequent Where is my order? (WISMO) inquiries, enhancing their shopping satisfaction.

To offer broader coverage and more precise EDDs, AfterShip Tracking employs an AI model for predicting EDDs (AI EDD) across 101 major carriers presently, with plans for expansion.

For more comprehensive information about the AI EDD feature, please visit this page.

To utilize the AI EDD feature, ensure you include the following details when creating fulfillments through the Commerce API:

Data	Data Source
Ship from location	fulfillment.ship_from_location
Shipping Address	order.shipping_address
Tracking Number	fulfillment.trackings.*.tracking_number
Carrier slug	fulfillment.trackings.*.slug
Carrier Service type	fulfillment.trackings.*.service_type

2. Custom Estimated Delivery Date (Custom EDD)

The Custom Estimated Delivery Date (Custom EDD) feature allows you to calculate the estimated delivery date using your own method, taking into account the shipping type, carrier, and destination. For more comprehensive information about the Custom EDD feature, please visit this page.

The formula to calculate the Custom EDD for a specific industry type is as follows:

Ship Date + Transit Time
or
Order Date + Order Cutoff & Processing Time + Transit Time

Note: The Ship Date takes precedence. If a ship date is provided, the system will disregard the calculation based on the order date.

For detailed instructions on how to input these variables into the AfterShip system, please refer to the table below:

Data	Data Source
Ship date	fulfillment.trackings.*.ship_date
Order date	order.source_created_at
Order cutoff & processing time	The processing time for an order is configured on the Tracking's admin page.
Transit time	The estimated shipping time is configured on the Tracking's admin page.