Claim

id
string

claim id

>= 1 characters
number
string

claim number from insurance supplier

>= 1 characters
Example:
412-231-231
coverage_id
string

coverage id that this claim is associated with

>= 1 characters
status
string

claim status

>= 1 characters
Allowed values:
unsubmittedsubmittedunder_reviewapprovedpaidcloseddeniedwaiting_on_documents
resolve_status
string

resolve status of the claim

>= 1 characters
Allowed values:
precheckto_be_resolveddeniedresolved
resolved_resolution_method
string

resolution method selected for the claim

Allowed values:
refund_to_original_payment_methodrefund_to_store_creditreship_the_same_itemsother
resolved_resolution_detail
string

details on resolution method when resolved_resolution_method is 'other'

customer_resolution_method
string

resolution method expected by the customer

Allowed values:
refund_to_original_payment_methodrefund_to_store_creditreship_the_same_itemsother
customer_resolution_detail
string

details on resolution method expected by the customer when customer_resolution_method is 'other'

created_at
string

created time in ISO8601 format

>= 1 characters
Example:
2023-03-13T08:16:40.207Z
Match pattern:
^[0-9]{4}-[0-9]{2}-[0-9]{2}T[0-9]{2}:[0-9]{2}:[0-9]{2}\.[0-9]{3}Z$
updated_at
string

updated time in ISO8601 format

>= 1 characters
Example:
2023-08-15T03:40:12.628Z
Match pattern:
^[0-9]{4}-[0-9]{2}-[0-9]{2}T[0-9]{2}:[0-9]{2}:[0-9]{2}\.[0-9]{3}Z$
issue_type
string

type of issue for the claim

Allowed values:
lost_in_transitstolendamaged
issue_desc
string

description of the issue

issue_commodity
string

the category of the claimed items

claim_items
array[Order Item]

items being claimed

source_id
string
required

A globally-unique identifier for the item.

title
string
required

Name of the product

>= 1 characters
quantity
integer
required

Quantity of the item in order

unit_insured_amount
Amount
required
sku
string

SKU of the product item

>= 1 characters
image_urls
array[string]

item image urls

claim_items_amount
Amount
shipping_amount
Amount
claim_submit_amount
Amount
uploaded_documents
array[object]

supporting documents

file_name
string

name of the uploaded document

created_at
string

created time in ISO8601 format

>= 1 characters
Match pattern:
^[0-9]{4}-[0-9]{2}-[0-9]{2}T[0-9]{2}:[0-9]{2}:[0-9]{2}\.[0-9]{3}Z$
url
string

URL of the uploaded document

url_expired_at
string

expiration time of the URL in ISO8601 format

>= 1 characters
Match pattern:
^[0-9]{4}-[0-9]{2}-[0-9]{2}T[0-9]{2}:[0-9]{2}:[0-9]{2}\.[0-9]{3}Z$
required_document_types
array[string]

types of documents required for the claim approval process

claim_payment_amount
Amount
paid_at
string

time payment was made for the claim in ISO8601 formatShow all...

>= 1 characters
Match pattern:
^[0-9]{4}-[0-9]{2}-[0-9]{2}T[0-9]{2}:[0-9]{2}:[0-9]{2}\.[0-9]{3}Z$
Example
preparing...