You can receive the status of a particular return via Returns Center Webhooks. Furthermore, you can transit the return status via an API call. While calling this endpoint, you should fill the from_status
with the value recorded in the latest webhook update.
Currently, we support these use cases:
Mark as received: to_status
should be "received"
Mark as resolved: to_status
should be "done"
Approve the return: to_status
should be "approved"
return.retailer_label_url
in the payload. And never provide the key retailer_label_url
in other cases, otherwise, the request will fail.Reject the return: to_status
should be "rejected".
return.reject_reason
in the payload. And never provide the key reject_reason
in other cases, otherwise, the request will fail.Resolve the return: to_status
should be "done"
Please check all the enum possibilities according to the doc below.
return id