Delivery Sub-statuses

Subtags are predefined status available at AfterShip Tracking's end. The checkpoint messages received from couriers are mapped to these subtags for additional information on shipments.

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💡For example, when the package departs from the facility, then it is mapped to Subtag Code: InTransit_007 with subtag departure scan.

The list below explains the different subtags.

Subtag message	Description	Subtag code
Delivered	Shipment delivered successfully	Delivered_001
Picked up by the customer	Package picked up by the customer	Delivered_002
Sign by customer	Package delivered to and signed by the customer	Delivered_003
Delivered and received cash on delivery	Package delivered to the customer and cash collected on delivery	Delivered_004
Available for pickup	The package arrived at a pickup point near you and is available for pickup	AvailableForPickup_001
Exception	Delivery of the package failed due to some shipping exception	Exception_001
Customer moved	Delivery of the package failed as the customer relocated	Exception_002
Customer refused delivery	Delivery of the package failed as the recipient refused to take the package due to some reason	Exception_003
Delayed (Customs clearance)	Package delayed due to some issues during the customs clearance	Exception_004
Delayed (External factors)	Package delayed due to some unforeseen reasons	Exception_005
Held for payment	The package being held due to pending payment from the customer's end	Exception_006
Incorrect Address	Package not delivered due to incorrect recipient address	Exception_007
Pick up missed	Package available for the pickup but not collected by the customer	Exception_008
Rejected by carrier	Package rejected by the carrier due to noncompliance with its guidelines	Exception_009
Returning to sender	The package is on its way back to the sender	Exception_010
Returned to sender	The return package has been successfully received by the sender	Exception_011
Shipment damage	Shipment damaged	Exception_012
Shipment lost	Delivery of the package failed as it got lost	Exception_013
Failed Attempt	The delivery of the package failed due to some reason. Courier usually leaves a notice and will try to deliver again	AttemptFail_001
Addressee not available	Recipient not available at the given address	AttemptFail_002
Business Closed	Business is closed at the time of delivery	AttemptFail_003
In Transit	Shipment on the way	InTransit_001
Acceptance scan	Shipment accepted by the carrier	InTransit_002
Arrival scan	Shipment arrived at a hub or sorting center	InTransit_003
Arrived at the destination country/region	International shipment arrived at the destination country/region	InTransit_004
Customs clearance completed	Customs clearance completed	InTransit_005
Customs clearance started	Package handed over to customs for clearance	InTransit_006
Departure Scan	Package departed from the facility	InTransit_007
Problem resolved	Problem resolved and shipment in transit	InTransit_008
Forwarded to a different delivery address	Shipment forwarded to a different delivery address	InTransit_009
Info Received	The carrier received a request from the shipper and is about to pick up the shipment	InfoReceived_001
Out for Delivery	The package is out for delivery	OutForDelivery_001
Customer contacted	The customer is contacted before the final delivery	OutForDelivery_003
Delivery appointment scheduled	A delivery appointment is scheduled	OutForDelivery_004
Pending	No information available on the carrier website or the tracking number is yet to be tracked	Pending_001
Carrier account not connected	It represents the shipments are pending due to no connection with carrier accounts	Pending_002
Label created, no updates yet	The order has been processed/packaged, but not scanned at a shipping location yet	Pending_003
Wrong carrier	There is no tracking info available because the carrier is wrong	Pending_004
No recent updates	There have been no new tracking updates in the last 120 days	Pending_005
Unrecognized carrier	AfterShip can’t track this type of shipment as the carrier is unrecognized.	Pending_006
Expired	No tracking information of the shipment, from the last 30 days	Expired_001