Events

A standardized and categorized checkpoint message that represents a physical scan or exception during the logistics and transportation of a package. Each event is associated with a timestamp and tracking number, providing location and status details. Events may include a reason for the exception, and they are linked to specific phases or statuses in the shipment's transportation journey.

The list below explains the different events.

Event code	Description	Status
rerouted	The shipment’s delivery address has been changed	In Transit
dropped_off_at_collection_point	The shipment has been dropped off at a collection point for the customer to collect it	Available For Pickup
delivery_attempt_failed	The carrier visited the customer’s address but could not leave the package	Failed Attempt
redelivery_scheduled	Another delivery time has been scheduled following a failed delivery attempt	Failed Attempt
delivered_to_a_location	The shipment has been delivered to the address or specified location	Delivered
delivered_to_neighbor	The shipment has been left with a neighbor	Delivered
held_by_customs	The shipment has been held at customs	Exception
misrouted	The shipment has arrived at an incorrect address or checkpoint. The carrier must reroute the package	Exception
rejected_by_customer	Delivery of the shipment failed as the customer refused to accept the package	Exception
return_to_sender_requested	The customer has requested to return the shipment to the sender	Exception
returned_to_sender	The shipment has been returned to the sender	Exception
shipment_lost	The shipment was lost	Exception
canceled	The shipment has been voided or canceled by the sender or carrier	Exception
shipment_damaged	The shipment was damaged	Exception
picked_up	The shipment has been picked up by the carrier	In Transit
signed_by_customer	The shipment has been delivered and signed for by the customer	Delivered

Reasons

Description of what result in an exception shipment.

The list below explains the different reasons.

Reason code	Description
absent_customer	The customer was not at the given address
business_closed	The business was closed at the time of delivery
customer_moved	The customer is no longer at the given address
unclaimed	The shipment was not collected by the customer
prohibited_items	The shipment has been found to include prohibited items
no_access_to_delivery_location	The carrier had no access to the delivery location at the time of delivery
incorrect_missing_address	The shipment has an incorrect or missing address
failed_to_allocate_driver	The carrier was unable to allocate a driver for the shipment
extreme_weather	The area is experiencing extreme weather that may affect delivery
outside_delivery_limits	The shipment has arrived at a carrier facility that no longer covers the customer’s address
not_what_customer_ordered	The customer informed the carrier that they did not order the items in this shipment
package_oversized_overweight	The package is oversized and/or overweight