Delivery Sub-statuses
Subtags are predefined status available at AfterShip Tracking's end. The checkpoint messages received from couriers are mapped to these subtags for additional information on shipments.
💡For example, when the package departs from the facility, then it is mapped to Subtag Code: InTransit_007 with subtag departure scan.
The list below explains the different subtags.
| Subtag message | Description | Subtag code |
|---|---|---|
| Delivered | Shipment delivered successfully | Delivered_001 |
| Picked up by the customer | Package picked up by the customer | Delivered_002 |
| Sign by customer | Package delivered to and signed by the customer | Delivered_003 |
| Delivered and received cash on delivery | Package delivered to the customer and cash collected on delivery | Delivered_004 |
| Available for pickup | The package arrived at a pickup point near you and is available for pickup | AvailableForPickup_001 |
| Exception | Delivery of the package failed due to some shipping exception | Exception_001 |
| Customer moved | Delivery of the package failed as the customer relocated | Exception_002 |
| Customer refused delivery | Delivery of the package failed as the recipient refused to take the package due to some reason | Exception_003 |
| Delayed (Customs clearance) | Package delayed due to some issues during the customs clearance | Exception_004 |
| Delayed (External factors) | Package delayed due to some unforeseen reasons | Exception_005 |
| Held for payment | The package being held due to pending payment from the customer's end | Exception_006 |
| Incorrect Address | Package not delivered due to incorrect recipient address | Exception_007 |
| Pick up missed | Package available for the pickup but not collected by the customer | Exception_008 |
| Rejected by carrier | Package rejected by the carrier due to noncompliance with its guidelines | Exception_009 |
| Returning to sender | The package is on its way back to the sender | Exception_010 |
| Returned to sender | The return package has been successfully received by the sender | Exception_011 |
| Shipment damage | Shipment damaged | Exception_012 |
| Shipment lost | Delivery of the package failed as it got lost | Exception_013 |
| Failed Attempt | The delivery of the package failed due to some reason. Courier usually leaves a notice and will try to deliver again | AttemptFail_001 |
| Addressee not available | Recipient not available at the given address | AttemptFail_002 |
| Business Closed | Business is closed at the time of delivery | AttemptFail_003 |
| In Transit | Shipment on the way | InTransit_001 |
| Acceptance scan | Shipment accepted by the carrier | InTransit_002 |
| Arrival scan | Shipment arrived at a hub or sorting center | InTransit_003 |
| Arrived at the destination country/region | International shipment arrived at the destination country/region | InTransit_004 |
| Customs clearance completed | Customs clearance completed | InTransit_005 |
| Customs clearance started | Package handed over to customs for clearance | InTransit_006 |
| Departure Scan | Package departed from the facility | InTransit_007 |
| Problem resolved | Problem resolved and shipment in transit | InTransit_008 |
| Forwarded to a different delivery address | Shipment forwarded to a different delivery address | InTransit_009 |
| Info Received | The carrier received a request from the shipper and is about to pick up the shipment | InfoReceived_001 |
| Out for Delivery | The package is out for delivery | OutForDelivery_001 |
| Customer contacted | The customer is contacted before the final delivery | OutForDelivery_003 |
| Delivery appointment scheduled | A delivery appointment is scheduled | OutForDelivery_004 |
| Pending | No information available on the carrier website or the tracking number is yet to be tracked | Pending_001 |
| Carrier account not connected | It represents the shipments are pending due to no connection with carrier accounts | Pending_002 |
| Label created, no updates yet | The order has been processed/packaged, but not scanned at a shipping location yet | Pending_003 |
| Wrong carrier | There is no tracking info available because the carrier is wrong | Pending_004 |
| No recent updates | There have been no new tracking updates in the last 120 days | Pending_005 |
| Unrecognized carrier | AfterShip can’t track this type of shipment as the carrier is unrecognized. | Pending_006 |
| Expired | No tracking information of the shipment, from the last 30 days | Expired_001 |