A standardized and categorized checkpoint message that represents a physical scan or exception during the logistics and transportation of a package. Each event is associated with a timestamp and tracking number, providing location and status details. Events may include a reason for the exception, and they are linked to specific phases or statuses in the shipment's transportation journey.
The list below explains the different events.
|The shipment’s delivery address has been changed
|The shipment has been dropped off at a collection point for the customer to collect it
|Available For Pickup
|The carrier visited the customer’s address but could not leave the package
|Another delivery time has been scheduled following a failed delivery attempt
|The shipment has been delivered to the address or specified location
|The shipment has been left with a neighbor
|The shipment has been held at customs
|The shipment has arrived at an incorrect address or checkpoint. The carrier must reroute the package
|Delivery of the shipment failed as the customer refused to accept the package
|The customer has requested to return the shipment to the sender
|The shipment has been returned to the sender
|The shipment was lost
|The shipment has been voided or canceled by the sender or carrier
|The shipment was damaged
Description of what result in an exception shipment.
The list below explains the different reasons.
|The customer was not at the given address
|The business was closed at the time of delivery
|The customer is no longer at the given address
|The shipment was not collected by the customer
|The shipment has been found to include prohibited items
|The carrier had no access to the delivery location at the time of delivery
|The shipment has an incorrect or missing address
|The carrier was unable to allocate a driver for the shipment
|The area is experiencing extreme weather that may affect delivery