Events
Events
A standardized and categorized checkpoint message that represents a physical scan or exception during the logistics and transportation of a package. Each event is associated with a timestamp and tracking number, providing location and status details. Events may include a reason for the exception, and they are linked to specific phases or statuses in the shipment's transportation journey.
The list below explains the different events.
| Event code | Description | Status |
|---|---|---|
| rerouted | The shipment’s delivery address has been changed | In Transit |
| dropped_off_at_collection_point | The shipment has been dropped off at a collection point for the customer to collect it | Available For Pickup |
| delivery_attempt_failed | The carrier visited the customer’s address but could not leave the package | Failed Attempt |
| redelivery_scheduled | Another delivery time has been scheduled following a failed delivery attempt | Failed Attempt |
| delivered_to_a_location | The shipment has been delivered to the address or specified location | Delivered |
| delivered_to_neighbor | The shipment has been left with a neighbor | Delivered |
| held_by_customs | The shipment has been held at customs | Exception |
| misrouted | The shipment has arrived at an incorrect address or checkpoint. The carrier must reroute the package | Exception |
| rejected_by_customer | Delivery of the shipment failed as the customer refused to accept the package | Exception |
| return_to_sender_requested | The customer has requested to return the shipment to the sender | Exception |
| returned_to_sender | The shipment has been returned to the sender | Exception |
| shipment_lost | The shipment was lost | Exception |
| canceled | The shipment has been voided or canceled by the sender or carrier | Exception |
| shipment_damaged | The shipment was damaged | Exception |
| picked_up | The shipment has been picked up by the carrier | In Transit |
| signed_by_customer | The shipment has been delivered and signed for by the customer | Delivered |
| carrier_pickup_failed | The carrier attempted to pick up the shipment but was unsuccessful. This event code only applied to specific users, please contact us if you need to enable this event code. | Exception |
| dropped_off_for_carrier_pickup | The shipment has been dropped off at a collection point by the shipper, ready for the carrier to pick up. This event code only applied to specific users, please contact us if you need to enable this event code. | Info Received |
| delayed | The shipment has been delayed. | Exception |
| handed_over_to_last_mile_carrier | The shipment was handed over to the last mile carrier for delivery. | In Transit |
| received_by_last_mile_carrier | The shipment was received by the last mile carrier for delivery. | In Transit |
| returning_to_sender | The shipment is on its way back to the sender. | Exception |
| address_corrected | The address provided by the shipper was corrected by the carrier. This event code only applied to specific users, please contact us if you need to enable it. | In Transit |
| customer_enquiry_raised | The customer contacted the carrier to seek assistance or provide feedback for the shipment. This event code only applied to specific users, please contact us if you need to enable it. | In Transit |
| address_verified | The carrier confirmed that the address provided by the shipper was accurate before delivering the shipment. This event code only applied to specific users, please contact us if you need to enable it. | In Transit |
Reasons
Description of what result in an exception shipment.
The list below explains the different reasons.
| Reason code | Description |
|---|---|
| absent_customer | The customer was not at the given address |
| business_closed | The business was closed at the time of delivery |
| customer_moved | The customer is no longer at the given address |
| unclaimed | The shipment was not collected by the customer |
| prohibited_items | The shipment has been found to include prohibited items |
| no_access_to_delivery_location | The carrier had no access to the delivery location at the time of delivery |
| incorrect_missing_address | The shipment has an incorrect or missing address |
| failed_to_allocate_driver | The carrier was unable to allocate a driver for the shipment |
| extreme_weather | The area is experiencing extreme weather that may affect delivery |
| outside_delivery_limits | The shipment has arrived at a carrier facility that no longer covers the customer’s address |
| not_what_customer_ordered | The customer informed the carrier that they did not order the items in this shipment |
| package_oversized_overweight | The package is oversized and/or overweight |