Be BFCM Ready: Expert Post-Purchase Strategies for eCommerce
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For most merchants, BFCM is a game of acquisition at all costs. But what happens after you make a sale?
Download our guide and learn how to optimize the post-purchase journey at every touchpoint to turn every BFCM customer into a loyal brand advocate. (Spoiler: it’s not as hard as you think!)
In this eBook, you’ll get advanced strategies from experts at AfterShip, Salesforce, Attentive, Gorgias, ShipBob, and Stamped for:
Managing customer expectations
Providing real-time visibility
Building trust with integrated fulfillment and delivery solutions
Creating a seamless omnichannel experience online and in-store
Leveraging flexible return options to retain more revenue
Balancing automation with the human touch in customer support
Fostering long-term loyalty
Plus, see these strategies in action as we follow Emma, a highly engaged BFCM shopper, on her top-notch post-purchase journey with a trendy apparel brand.
Get Your BFCM Customer Journey Guide Now
Learn how to maximize your sales, streamline your operations, and delight your customers this Black Friday & Cyber Monday.