Be BFCM Ready: Expert Post-Purchase Strategies for eCommerce

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For most merchants, BFCM is a game of acquisition at all costs. But what happens after you make a sale?

Download our guide and learn how to optimize the post-purchase journey at every touchpoint to turn every BFCM customer into a loyal brand advocate. (Spoiler: it’s not as hard as you think!)

In this eBook, you’ll get advanced strategies from experts at AfterShip, Salesforce, Attentive, Gorgias, ShipBob, and Stamped for:

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Managing customer expectations

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Providing real-time visibility

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Building trust with integrated fulfillment and delivery solutions

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Creating a seamless omnichannel experience online and in-store

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Leveraging flexible return options to retain more revenue

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Balancing automation with the human touch in customer support

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Fostering long-term loyalty

Plus, see these strategies in action as we follow Emma, a highly engaged BFCM shopper, on her top-notch post-purchase journey with a trendy apparel brand.

Get Your BFCM Customer Journey Guide Now

Learn how to maximize your sales, streamline your operations, and delight your customers this Black Friday & Cyber Monday.