logo aftership

Tarifas

El quién, qué y dónde de Shopping en línea en 2022

V Estudio Anual de Rentabilidades

E-Commerce Trends in 2022

Better post-purchase experience is the key to long-term growth


According to Statista, eCommerce sales worldwide touched a new milestone in 2021 and grew to $4.9 trillion, up from $3.3 trillion in 2019. These numbers are expected to reach $7 trillion by 2025. Needless to say, the COVID-19 pandemic is the primary factor more and more customers have come to embrace online shopping. With this paradigm shift in the eCommerce landscape, customer expectations have also drastically shifted. Gone are the days when retailers could play around with the “price point” to maximize their sales. Consumers, nowadays, are intelligent and favorable toward brands that offer a seamless post-purchase experience. Consumer buying habits shaped by the pandemic continue to grow and develop and are here to stay. The sooner the brands realize this, the better they will be able to exploit those untapped opportunities.


Our recent report outlining the state of online shopping in late 2021 shows how consumer habits, expectations, and considerations have changed drastically over the last two years and how post-purchase experience holds paramount importance across the entire customer journey in the post-pandemic era.


What You’ll Learn:


  • Who is shopping online for what, where, and how often?
  • What influences customers’ buying decisions online?
  • How does the post-purchase experience influence brand/retailer perception?
  • What can online retailers do to provide a better shopping experience for shoppers?
  • What does the COVID-19 pandemic mean for shopping now and in the future?

Accede y descarga

Información sobre cómo hacer crecer su negocio

preview image  ways the biggest brands in the world retain customers

LIBRO ELECTRONICO

16 formas en que las marcas más importantes del mundo retienen clientes

making the return seamless

LIBRO ELECTRONICO

Hacer que el regreso sea perfecto

why estimated delivery dates are critical for ecommerce

LIBRO ELECTRONICO

Por qué las fechas de entrega estimadas son críticas para el comercio electrónico

Buying Green_ A Primer on Shopper’s Sustainability Preferences.png

LIBRO ELECTRONICO

Comprar verde: una introducción a las preferencias de sustentabilidad de los compradores

7 Tips for Reducing Shipping Costs for E-Commerce Business.png

LIBRO ELECTRONICO

7 consejos para reducir los costos de envío para las empresas de comercio electrónico

e commerce trend to look out for in

LIBRO ELECTRONICO

5 tendencias de comercio electrónico a tener en cuenta en 2022

Cree una experiencia poscompra de clase mundial