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AI & Automation:
Reshaping Tomorrow’s eCommerce
Navigating the ever-evolving landscape of customer expectations poses many challenges for businesses striving to maximize revenue. Our fireside chat with Gorgias, Toki, Nostra.ai and esteemed customer Compound Studio will explore how brands and retailers, regardless of size, can harness the power of AI and automation to enrich every touchpoint of the customer journey and unlock new avenues for growth.
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Compound Studio brands; Clocks & Colours and Vitaly shared their firsthand experience on how they leveraged AI product recommendations, personalized marketing, automated customer service platforms and more to increase customer loyalty, retention and overall relationships!
0:01:00 - Agenda and speaker introductions
0:06:46 - How has implementing AfterShip Personalization enhanced Compound Studio brands’ customer journey and revenue growth?
0:16:24 - How has Toki’s membership program made an impact on Compound Studio’s brands?
0:26:48 - How has Gorgias’ automated service platform helped reduce the volume of support requests?
0:35:22 - How has utilizing Nostra.ai impacted Compound Studio’s website performance and conversion?
0:44:55 - What are some ongoing and upcoming trends you have noticed in the eCommerce industry?
0:50:10 - Amidst the buzz surrounding AI and automation, what can brands do differently to stay ahead of the curve?
0:52:56 - What challenges have brands encountered when implementing AI solutions and how can you overcome them?
0:56:43 - Putting it into practice
Speakers
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Sarah Kang
Sr. Strategic Partnerships Manager, AfterShip
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Shuvra Rahman
Sr. Enterprise Customer Success Manager, AfterShip
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Dexter Da Silva
Director of Digital Products at Compound Studio & Founder of Split Rocket
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Elise DeCamp
Co-founder, Toki
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Justin Holmes
CMO, Gorgias
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Daren Limas
VP of Business Development, Nostra.ai
Putting It Into Practice
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Upsell and Cross-Sell
Upsell and cross-sell products at every stage of the customer journey; shopping carts, checkout, and post-purchase pages.
Build an AI-Language Model
Analyze customer data and segment them based on past purchases, browsing behavior, and preferences.
Reward Your Customers
Integrate loyalty rewards directly into various customer interaction points from the first web visit to the post-purchase process.
Boost Website Speed
Minimize the number of resource-intensive scripts that run on your site to create a well-rounded and quick website for your store.
More Resources
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Hear from Chris Lavoie, Head of Partnerships at TikTok Unpacked for step by step tips on how you can leverage automation to streamline product management between your e-Commerce store and TikTok Shop.
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From personalized recommendations, to authentic customer reviews, and cash back rewards, discover how your Shopify brand can capitalize on revenue opportunities and strengthen customer relationships!
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Crafting a positive customer experience is key to sustainable brand growth for any D2C business. AfterShip teamed up with e-Commerce experts and to discuss how you can proactively shape customer journeys to address their needs.
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