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AI & Automation:
Reshaping Tomorrow’s eCommerce

Navigating the ever-evolving landscape of customer expectations poses many challenges for businesses striving to maximize revenue. Our fireside chat with Gorgias, Toki, Nostra.ai and esteemed customer Compound Studio will explore how brands and retailers, regardless of size, can harness the power of AI and automation to enrich every touchpoint of the customer journey and unlock new avenues for growth.

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Compound Studio brands; Clocks & Colours and Vitaly shared their firsthand experience on how they leveraged AI product recommendations, personalized marketing, automated customer service platforms and more to increase customer loyalty, retention and overall relationships!

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0:01:00 - Agenda and speaker introductions

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0:06:46 - How has implementing AfterShip Personalization enhanced Compound Studio brands’ customer journey and revenue growth?

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0:16:24 - How has Toki’s membership program made an impact on Compound Studio’s brands?

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0:26:48 - How has Gorgias’ automated service platform helped reduce the volume of support requests?

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0:35:22 - How has utilizing Nostra.ai impacted Compound Studio’s website performance and conversion?

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0:44:55 - What are some ongoing and upcoming trends you have noticed in the eCommerce industry?

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0:50:10 - Amidst the buzz surrounding AI and automation, what can brands do differently to stay ahead of the curve?

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0:52:56 - What challenges have brands encountered when implementing AI solutions and how can you overcome them?

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0:56:43 - Putting it into practice

Speakers

sarah kangsarah kang

Sarah Kang

Sr. Strategic Partnerships Manager, AfterShip

shuvra rahmanshuvra rahman

Shuvra Rahman

Sr. Enterprise Customer Success Manager, AfterShip

dexterdasilvadexterdasilva

Dexter Da Silva

Director of Digital Products at Compound Studio & Founder of Split Rocket

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Elise DeCamp

Co-founder, Toki

justinholmesjustinholmes

Justin Holmes

CMO, Gorgias

darenlimasdarenlimas

Daren Limas

VP of Business Development, Nostra.ai

  • “A seamless user experience throughout all your marketing campaigns, from social media and ad buying to landing pages will ensure a fluid storytelling communication style.”

    Dexter Da Silva

    Director of Digital Products at Compound Studio & Founder of Split Rocket

    dexterdasilva imagedexterdasilva image
  • “Curate personalized experiences from the homepage (top of funnel) to the collection page (middle of funnel) to the cart, checkout, and post-purchase communication pages (bottom of funnel).”

    Shuvra Rahman

    Sr. Enterprise Customer Success Manager, AfterShip

    shuvra headshotshuvra headshot
  • “Analyze your most loyal customers and personalize your messaging to understand their preferences and interests.”

    Justin Holmes

    CMO, Gorgias

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  • “Incentivize loyal customers by building a community and providing them with access to new products before the public.”

    Elise DeCamp

    Co-founder, Toki

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  • “A fast performing website will ensure a higher quality score, leading to lower cost-per-click and higher algorithmic placement.”

    Daren Limas

    VP of Business Development, Nostra.ai

    daren limas headshotdaren limas headshot

Putting It Into Practice

putting it into practiceputting it into practice

Upsell and Cross-Sell

Upsell and cross-sell products at every stage of the customer journey; shopping carts, checkout, and post-purchase pages.

Build an AI-Language Model

Analyze customer data and segment them based on past purchases, browsing behavior, and preferences.

Reward Your Customers

Integrate loyalty rewards directly into various customer interaction points from the first web visit to the post-purchase process.

Boost Website Speed

Minimize the number of resource-intensive scripts that run on your site to create a well-rounded and quick website for your store.

More Resources

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Hear from Chris Lavoie, Head of Partnerships at TikTok Unpacked for step by step tips on how you can leverage automation to streamline product management between your e-Commerce store and TikTok Shop.

strategies for aov growthstrategies for aov growth

From personalized recommendations, to authentic customer reviews, and cash back rewards, discover how your Shopify brand can capitalize on revenue opportunities and strengthen customer relationships!

dtcx deliver seamless post purchase experiencedtcx deliver seamless post purchase experience

Crafting a positive customer experience is key to sustainable brand growth for any D2C business. AfterShip teamed up with e-Commerce experts and to discuss how you can proactively shape customer journeys to address their needs.

Get started in only 30 minutesGet started in only 30 minutes