Wed, Oct 18th, 2023
1 - 2:00 PM EDT | 10 - 11:00 AM PDT
Virtual event
About this event
Managing customer expectations beyond order arrival can be extremely challenging, especially following holiday sales such as Black Friday & Cyber Monday. To retain customers and stay competitive, brands must streamline the post-purchase experience, including returns, warranties, and reverse logistics. Enhancing customer interactions and resolving issues while overcoming the daunting volume will be crucial for repeat sales and long-term relationships. So, how can your company succeed in this, during Black Friday & Cyber Monday or any other time? Explore how automating major post-purchase bottlenecks like returns, warranties, and reverse logistics can ease your support team's workload and delight your customers in this session!
Join and engage in our live webinar and be entered to win a $100 gift card!
Agenda
Time (EDT)
Topic
1:00 - 1:05 PM
Welcome and Introduction
Ricky Au - Moderator
Product Marketing Manager, AfterShip
Laura McQuinn
Account Executive, AfterShip
Francesca DeCastris
Partner Manager, ShipBob
1:05 - 1:20 PM
Strengthening the experience and setting clear shopper expectations
1:20 - 1:35 PM
Scaling and addressing high volume with automation to scale with ease
1:35 - 1:50 PM
Building a more holistic and automated post-purchase experience with AfterShip & ShipBob
1:50 - 2:00 PM
Q & A + Announce gift card winner