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Customer Experience in 2022: What will change and what will stay the same?

CX 2022 Trends

Two years later and we are still trying to figure out which way the eCommerce wind is blowing. The COVID-19 pandemic has accelerated adaptation to digital customer experiences and propelled businesses to embrace ultra-modern customer-first technologies to gain a competitive advantage.

Today, customers no longer associate themselves with a brand based on price or product features. Instead, they are loyal to brands because of the digital experience they have with them. In simpler terms, if you can’t keep up with ever-evolving customer behavior and expectations, you are doomed to fail in today’s competitive business landscape. The market is saturated with more choices than ever, and your business must stand out.

Therefore, businesses must be well-versed with what has changed and what’s next with CX as everything eCommerce evolves each year.

What You’ll Learn:

Here’s what you'll learn in the webinar:

  • The latest tips and trends shaping eCommerce CX for 2022 and beyond
  • Tips and tools required to personalize and elevate CX
  • How to build a community of loyal consumers through CX
  • How to effectively manage CX across brand channels to expedite business growth


Andrew Chan

Andrew Chan

AfterShip Co-founder & CMO

View recording

Create a world-class post-purchase experience