DTCx: Deliver Seamless Post-Purchase Experiences

Featuring innovative strategies on pre and post-purchase transparency, personalized marketing, customer loyalty and much more!

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Crafting a positive customer experience is key to sustainable brand growth for any D2C business. It only takes one negative experience to either propel a customer forward or set them back in their journey. AfterShip teamed up with e-Commerce experts from Gorgias, ShipBob, Rebuy, Yotpo, Triple Whale, Pipe17, TalentPop and Ordergroove on Feb 7th and discussed how you can proactively shape customer journeys to address their needs. Check out our discussion here!

0:00:58 - What does AfterShip do?

0:02:04 - The importance of brand building

0:04:14 - Understanding the shopper flow (estimated delivery dates, real-time tracking updates, tracking packages in one centralized place, personalized product offerings)

0:09:30 - The impact of AfterShip on your favorite brands

0:10:07 - Key takeaways

Speakers

Sarah Kang

Sr. Strategic Partnerships Manager, AfterShip

“Direct your customers to a customized tracking page on your own domain to upsell and cross upsell to actively engaged customers.”

Sarah Kang

Sr. Strategic Partnerships Manager AfterShip

Key Learnings

Re-engage With Customers

Re-engage with customers post-purchase through SMS & email notifications, branded tracking pages and product recommendations.

Consistent Experiences

Maintain consistent shopper & brand experience from pre-purchase to post-purchase.

Transparency Is Key

Increase transparency and communication on post-purchase expectations.

Resolve Conflicts Early

Proactively resolve delivery issues before customers notice.

More Resources

Explore the game-changing world of AI-driven personalized product recommendations, loyalty and revenues with AfterShip, Yotpo and our customer Dime Beauty!

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