Fostering Post BFCM Relationships with Returns and Reverse Logistics
Dive into data-driven retention tactics for often-overlooked returns and reverse logistics to shape your product strategy and set your brand up for success.
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With customers’ ever-evolving expectations, it’s crucial to nail your post-BFCM strategy and build lasting customer relationships after the peak season. Elevate your post-purchase communications, reverse logistics and learn how to maximize conversions in 2024 and beyond with AfterShip.
0:02:00 - Average cart value this BFCM season
0:02:54 - How to address customers needs immediately after BFCM
0:04:52 - How to leverage AfterShip Returns Analytics 2.0
0:07:55 - Accelerate return processing and optimize reverse logistics with AfterShip Returns & ShipBob
Speakers
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Ricky Au
Product Marketing Manager, AfterShip
“Brands need actionable insights to improve products and operations with options to simplify reverse logistics.”
Ricky Au
Product Marketing Manager, AfterShip
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Key Learnings
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Feedback is Key
Consistently asking for customer and product feedback allows you to make informed decisions regarding product inventory and operations.
Plan in Advance
Understanding carrier spend globally and regionally allows you to distribute and plan ahead, vital during high-demand holiday seasons.
Improve Returns Operations
Leverage AfterShip Returns Analytics 2.0 - label cost reporting, return rate by product and item return rates to improve business operations.
AfterShip x ShipBob
Accelerate returns processing, optimize reverse logistics and reduce return-based fraud with our powerful AfterShip and ShipBob integration.
More Resources
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Explore the game-changing world of AI-driven personalized product recommendations, loyalty and revenues with AfterShip, Yotpo and our customer Dime Beauty!
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4 industry experts share game-changing strategies to boost your ROI and achieve recording-breaking results this peak season.
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Must-know strategies for automating post-purchase customer experiences, inventory management and transparent communication.
Connect with us and download the recording
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