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eCommerce glossary

All the terminology you’ll ever need, together in one place. We can even let you know when new terms are added.


When a debit or credit card transaction gets reversed by the cardholder’s bank after receiving a complaint about a payment dispute, it is called a chargeback. If the complaint is valid, the disputed amount gets credited back to the customer’s account without needing approval from the merchant.

Here’s how the chargeback process works:


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