logo aftership

Pricing

eCommerce glossary

All the terminology you’ll ever need, together in one place. We can even let you know when new terms are added.

Chargeback

When a debit or credit card transaction gets reversed by the cardholder’s bank after receiving a complaint about a payment dispute, it is called a chargeback. If the complaint is valid, the disputed amount gets credited back to the customer’s account without needing approval from the merchant.

Here’s how the chargeback process works:

chargeback

Create a world-class post-purchase experience