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eCommerce glossary

All the terminology you’ll ever need, together in one place. We can even let you know when new terms are added.

Delivery Exception

A delivery exception is an event that occurs while a package or item is in transit, which causes it to be delivered to the incorrect destination or not at all. Delivery exceptions can occur for a variety of reasons, including an incorrect or incomplete address, severe weather conditions, a natural disaster, or a problem with the shipping company.

When a delivery exception occurs, it is important to take action as soon as possible to ensure that the package or item is delivered to the correct destination. Depending on the situation, you may need to contact the shipping company, the recipient, or both to resolve the issue. In some cases, delivery exceptions can be resolved quickly and easily, while in other cases they may require more time and effort.

Either way, it is important to remain calm and take action promptly to minimize any inconvenience or delays.

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