Order Tracking

Order tracking monitors online orders' processing, dispatching, shipping, and delivery and shares real-time order status updates to customers.

Order tracking is usually completely automated. Before dispatch, the retailers' systems follow progress with an order number. Once a shipment is on its way to the buyer, the carrier’s shipment tracking number becomes the reference point.

Why is order tracking so important?

  • Keeps the whole process transparent
  • Customers don’t have to raise support requests about their orders’ whereabouts
  • Gives customers a magnificent post-purchase experience by keeping them assured about the order delivery
  • Keeps customers calm whenever their orders get delayed as they can easily check where their shipment is stuck along with the reason and new expected delivery date
  • Drives positive reviews that make customer acquisition easier for brands
  • Provides accurate order tracking resulting in repeat purchases

Create a world-class post-purchase experience