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Gorgias Integration with AfterShip Tracking

Gorgias is an eCommerce helpdesk and live chat solution with shopper query automation and fast support.

Gorgias Integration with AfterShip Tracking

Gorgias is an eCommerce helpdesk and live chat solution with shopper query automation and fast support.
  • https://assets.am-static.com/app_store/images/38ca4bc4e2274335ea366bf81003a382
  • https://assets.am-static.com/app_store/images/ec4209f258a045beeced8d9b160bd72e
  • https://assets.am-static.com/app_store/images/38ca4bc4e2274335ea366bf81003a382
  • https://assets.am-static.com/app_store/images/ec4209f258a045beeced8d9b160bd72e

Why integrate with Gorgias

AfterShip's integration with Gorgias allows support agents to access real-time shipment tracking data when responding to customer support tickets and live chat messages. Brands will be able to centralize shipment details and expedite ticket response times.

This native integration will allow users to sync all order tracking-related data and inject shipment statuses directly into shopper interactions.

Use cases

Sync real-time tracking data

Plug AfterShip's shipment tracking data into Gorgias to ensure real-time statuses and faster order lookup. Infuse data and visibility into customer support live chat and tickets, equipping your support agents with the most accurate information.

Inject shipment statuses directly

Pull up all shipment details with shopper emails and inject responses into Gorgias live chats and tickets with just one click. Respond manually or send automated email replies with all shipment details right next to the ticket.

Shared data

When using this integration, it’s important to know that your data is safe and secure, as per our privacy policy. For information on a third-party apps’ data management, please refer to the provider's documentation.

AfterShip Tracking Data flow Gorgias
Shipment Shipment

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Tags

CUSTOMER SERVICE

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Requirements

Resources & links

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