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BigCommerceby AfterShip

Automate the return process for your BigCommerce store with an online returns portal. Allow customers to submit the return requests without contacting the merch​...

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Automate Returns & Exchanges

Automate Returns & Exchanges

Allow customers to return or exchange products via a branded returns portal. Expedite return shipping with 12+ couriers like UPS & USPS.

Send Proactive Return Updates

Send Proactive Return Updates

Reduce customer inquiries and anxiety with timely return and refund status notifications via email. Boost trust & encourage repeat sales.

Return Labels & Flexible Rules

Return Labels & Flexible Rules

Set smart return rules to recapture revenue and save costs. Generate discounted USPS prepaid return labels with Postmen shipper accounts.

Detailed description

How the extension works

  1. Sign up for an AfterShip account for FREE.
  2. Go to Apps and add BigCommerce.
  3. Login to your BigCommerce store, click Apps at the left.
  4. Install the AfterShip app.
  5. Login to AfterShip by creating a new AfterShip account using BigCommerce email or using an existing AfterShip account email.
  6. Your customers can find their BigCommerce orders in your return page.

Description

AfterShip Returns Center is an online returns portal for customers to lodge their return requests without reaching out to the retailers directly. The branded returns page allows customers to select the items in the order they would like to return, the reason for return, how they would like to resolve the issue, and the method to return the item. Once a return request is raised, you will automatically see it on the returns management portal. Approve the #RMA generated manually or set the auto-approval rules for the return requests. Once approved, the shipping instructions you’ve set up from your returns admin portal will be sent to the customers.

Merchants can change or revise the shipping instructions for the returns methods they’ve configured for their BigCommerce store’s return orders anytime based on the routing rules and customer zones. Avoid unnecessary returns by setting up the returns window, returns allowed per order, and ineligible product types. Win customer loyalty with flexible refund and exchange options and keep them up to date with real-time order update emails. Get full control over your return process and improve it multifold with insightful returns analytics.

Note: The features you will get are subjected to the AfterShip Returns Center Plan you’ve opted for.

Support

Create a world-class post-purchase experience